Capital One - UK

At Capital One, we're on a mission to change banking for good.

You might think of us as a credit card provider. But we're a financial services company with technology at the heart of our business.

We look at credit the way tech companies look at everything – thinking of better, smarter and easier ways to do things that will really change the way people live.

We're driven by making finance simpler and more human for our customers, which makes Capital One an exciting place to work.

 

Life at Capital One might not be what you’d expect.

From day one, you’ll see our relaxed and supportive culture. We have a hybrid working set up, casual dress code and two impressive open-plan offices. You’ll also benefit from private healthcare, an onsite gym in Nottingham, a rooftop running track in London and a flexible investment scheme. And we’ll invest in your learning and development, so you can achieve your career goals.

If you want to grow your career, join us today.

 

Workplace Initiatives

Programme for parents returning to work after Parental Leave?

No, however our Parents’ Network offer support to parent returners.

Leadership development programmes?

Yes - we offer a range of formal leadership development programmes, regular development sessions for all People Leaders and specific leader training such as Mental Health Awareness/Executive Race Education.

Mentoring programmes?

Yes - A number of mentoring programmes exist across our business including reciprocal mentoring designed to connect people with diverse experiences.

Coaching programmes?

Yes, in some areas of the business - nothing organisation wide, although accessing a coach is encouraged.

Employee-led diversity networks?

Yes we have 7 Business Resource Groups:

EmpowHer (Women’s Network)
Equality Allies
Women In Tech
REACH (Race Equality and Cultural Heritage Network)
Mind Your Mind (Mental Health Network)
Parents’ Network
OutFront (LGBTQ+ Network)

All of our BRG’s are open to allies.

Internal women’s networking groups?

Yes - EmpowHer and Women In Tech

Open to discussing flexible work arrangements at interview stage?

Yes

No. of weeks paid maternity leave at full salary:

20 weeks full pay, plus 19 weeks SMP (Statutory Maternity Pay)

Minimum weeks tenure required to be eligible for paid maternity leave:

26 weeks by 15th week before EWC (expected week of childbirth) (for enhanced)

No. of weeks paid paternity leave at full salary:

8 weeks

Minimum tenure required to be eligible for paid paternity leave:

26 weeks by 15th week before EWC (expected week of childbirth) or the week in which official notification of being matched with a child for adoption.

Gender pay gap reporting information (insert year) (UK): 2021

 

Average pay gap:

18.4%

Median pay gap:

20.4%

Average bonus gap:

20%

Median bonus gap:

16%

Signatory of the UK Women in Finance Charter?

Yes

Targets to raise the number of women in leadership?

Yes

Targets to raise the number of BAME individuals in leadership?

Yes

Listed in the Bloomberg Diversity & Inclusion Index?

No

Returner Programme No

 

Testimonials

“One of the things I value about working at Capital One, is the opportunity to go above and beyond the role to really support diversity, inclusion and belonging across the business. It’s not just supported, it’s encouraged.”

“I love being able to dedicate time to supporting others through our diversity, inclusion and belonging initiatives. It’s great to be able to give something back on top of my day job!”

Feb 13, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Software Development Engineer We’re looking for an enthusiastic and passionate Developer Experience engineer to join our team! As part of this role you will work closely with our customers (fellow Capital One Engineers), partners and your team to enable and empower engineers across our UK Tech organisation. In your team you will be working within our Amazon Web Services Cloud environment to build and contribute to our global CI/CD platform, build tooling and enablement capabilities that reduce frustration and accelerate the pace that engineers can deliver. Our Developer Experience teams work closely with our engineer customers on a daily basis to support adoption of enterprise tooling and capabilities, identify and solve friction in the software delivery lifecycle and build a continuous improvement culture in the way we deliver software at Capital One. You will be joining a...
Feb 13, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Journey Tester About this Role We are looking to recruit an Associate level tester to join our established Customer Outcomes Testing Team. The role will be responsible for completing journey testing to review whether our customers receive good outcomes and identifying areas of opportunity for improvement. What you’ll do Complete Journey Testing on a series of specific populations of customers in line with the testing scope and methodology Document your findings accurately to enable the testing to be reviewed and also re-performed as necessary Understand insights from a range of sources to support your findings in a broader context  Clearly communicate areas of concern, opportunity or best practice Self manage timelines in alignment with the testing schedule Build and manage a network of business partners to provide the context on the reasons why...
Feb 12, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Data Scientist / Statistician About this role Our Data Science team focuses on the development and implementation of machine learning solutions, to solve business problems and deliver actionable insights.  We are a talented, collaborative and enthusiastic team who use our expertise to make sense of complex data, working in close collaboration with our business partners.  What you’ll do Develop and maintain the machine learning models which form the heart of our business. Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions. Work cross-functionally on projects which support key business initiatives and drive sustainable growth  Discover opportunities through a broad range of data science and AI techniques. Maintain and develop end user tools. Consult on statistical test design for...
Feb 12, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Manager - Customer Operations Process Excellence At Capital One, we are passionate about delivering good customer outcomes. This role is critical to enabling this by leading the design, management and improvement of critical business processes across our Contact Centre, Digital Servicing and Payments process excellence teams. Supported by a team of talented Process Managers, you will drive forward a culture of continuous improvement to process management across Customer Operations. Reporting to the Director of Process Excellence and Quality Assurance, you’ll play a pivotal role in delivering on our imperative of being  ‘Dynamic and Well Controlled’. As process owner, you will advocate for high standards of risk management, seize on improvement opportunities and be a role model for pragmatic decision making.  What you’ll do You will own multiple, business critical, processes...
Feb 07, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Software Engineering Manager - Data Operations About the Role It’s an exciting time at Capital One UK. We’re on a mission to create our next generation, cloud-based data ecosystem, to unlock the power of data, increase financial inclusion and deliver transformative experiences to our customers. The Win with Data team owns the data ecosystem. It  captures and distributes data in real time, makes sure data is accurate & easy to use, enabling analysis for deep insight backed by the power of a Cloud based data Lake House,  scalable machine learning, and powerful data processing, to provide the right data to enable effective Business decisions. We are seeking a Data Operations Manager to join us on our mission, where you’ll lead a team of Engineers in evolving our capabilities to solve complex problems and unlocking data to help our customers. You will enable the evolution of our...
Feb 06, 2025
Capital One - UK London, UK
White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Velocity Black UK   Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. We are looking for talented software engineers to join our global Velocity Black by...
Feb 05, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Manager Architect - Data About the role It’s an exciting time at Capital One UK! We’re on a mission to create our next generation, cloud-based data ecosystem, to unlock the power of data, increase financial inclusion and deliver transformative, real-time, intelligent experiences to our customers. Capital One’s Data team is responsible for the data ecosystem, which covers the holistic data lifecycle, from the capture of high-quality customer data in real-time, the structuring, storage and processing of that data for insight, to the usage of the data in event driven applications and ML driven models that help our customers. As a Senior Manager Data Architect you will be an experienced technical leader bringing business, industry and deep technical understanding to shape the architecture direction and evolution of the data ecosystem, across your aligned data technology domain....
Jan 25, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Partnerships Manager About this role We’re looking for somebody to lead one of our largest co-brand credit card partnerships.   This is an exciting opportunity to join a small team who are focused on high performance and who obsess about driving our partnerships to bigger and better results. You’ll be responsible for the overall relationship & ultimate success of the partnership, and will combine your exceptional analytical skills with commercial acumen, stakeholder management and a neverending desire to grow both yourself and your partnership. Individuals who succeed in this role are driven, resilient, creative and analytical.  But more than anything, they see themselves as the CEO of their partnership. Ultimately, you’ll be responsible for driving great commercial outcomes for both Capital One and the partner. What you’ll do You’ll own the day to day...
Jan 24, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior FP&A Analyst About this role   We are looking for an experienced FP&A analyst to help drive our best-in-class FP&A team.  As a team we are responsible for a myriad of critical items, including senior stakeholder engagement, insight-focused analysis of our portfolio, and team enablement (i.e. raising departmental technical aptitude). The role adds significant value to Finance’s business partnering capability by providing accurate and important information at the right time. The role is responsible for responding to requests from the business through the CFO, FP&A Director, and other Business Partners within the finance department; The role involves interesting analysis of credit performance, and partnership with stakeholder teams within the US.   What you’ll be doing Synthesising and simplifying financial and non-financial data Supporting...
Jan 17, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.   As a member of the Fraud team, you’ll work to investigate:  Application Fraud Account Takeover Disputes   What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers  Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution....
Jan 17, 2025
Capital One - UK London, UK
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role  We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs...
Jan 15, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Paralegal - Commercial Contracts About this role Capital One is excited to have a new opportunity within its dynamic UK Legal team for a paralegal to advise on supplier and other commercial contracts. To complement our existing Commercial & Technology team within Legal, we are looking for a strong team player with great communication skills, contract drafting and negotiating skills and commercial acumen. If you are looking for a new, exciting step in your career this could be for you!  Reporting to senior legal counsel, your role will focus on providing legal advice on contracts between Capital One and third parties.  We are looking for someone with enthusiasm who is prepared to bring their voice and ambition to support the team and help our business succeed. What you'll do Prepare and negotiate contractual arrangements, including services agreements, outsourcing...
Jan 14, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Control Tester About this role As a Risk Manager in the UK Risk Office, you will be responsible for developing a strong suite of controls across the UK business. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to the business, but you will also grow your influencing skills as you set the standards for the business. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business  partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and...
Jan 11, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Cloud/DevOps Engineer - Observability About this role You'll work with high-performing infrastructure and software engineering teams, and some incredible Engineers and Architects, supporting the UK business' multi-year migration to AWS - solving complex problems and leading solution migrations to an already well-established public cloud footprint. What you'll do Take the lead on the design and delivery of solutions to solve complex problems within our Public Cloud (AWS) environment, with a keen view on automation and simplifying / streamlining tasks to enable our application engineering customers and accelerate the delivery of new business features though our Enterprise toolsets. Drive the future of Observability within our Public Cloud (AWS) environment, rolling out best practice and improving our key metrics like MTTR and MTTD. Working with SMEs, Engineers,...
Jan 09, 2025
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Legal Counsel - Commercial Contracts About this role Capital One is excited to have a new opportunity for an in-house lawyer within the UK Legal Team to advise on supplier and other commercial contracts. Our Contracts team within Legal plays a key role in managing risk when we are engaging suppliers who work for Capital One.  As a financial institution, ensuring robust supplier contracts is essential.  To complement our existing team, we are looking for a strong team player with great communication skills, contract drafting and negotiating experience and commercial acumen. If you're looking for a new, exciting step in your career this could be for you! Reporting to a senior Contracts lawyer within Legal, you'll provide legal advice on contracts between Capital One and a variety of third parties, in particular advising on significant outsourcing agreements and other key operational and...
Dec 23, 2024
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Customer Insights About this role We're looking for a Head of Complaints Insight to lead our Complaints Insight & Strategy team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll lead a team of five specialists and work across our organisation on a range of initiatives, delivering powerful data-driven customer insights for our business leaders to use to determine investment, partnering deeply with our Operations team and redefining our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Operations Strategy  and will need to have a passion for people leadership and leveraging data to identify where and why things go wrong. Spotting...
Dec 23, 2024
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Lead About this role We're looking for a Complaints Insight Lead to join our Complaints Insight & Strategy team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of five specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights to partnering deeply with our strategy, product and engineering teams so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Insight and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling...
Dec 19, 2024
Capital One - UK London, UK
White Collar Factory (95009), United Kingdom, London, London Senior Cyber Security Engineer About This Role In Cyber at Capital One, we take an automation first approach, working in a fast paced and CI/CD driven environment. Capital One is not your normal financial services company constrained by a fixed mindset and legacy systems. We’re an agile business that dreams big, has the resources to deliver big and the credentials to back it up, as we were the first major bank to go all in on AWS. As well as agility, Capital One is a company that puts customers at the centre of everything we do, and consequently, protecting customer data is our core focus. Their security is our responsibility and we protect the trust that our customers put in us on a 24/7 basis. Our Configuration Compliance team focuses on maintaining the hardening standards, assessing security posture, processing and reporting the findings of hundreds of thousands of assets across the Capital One...
Dec 12, 2024
Capital One - UK London, UK
White Collar Factory (95009), United Kingdom, London, London Senior Strategy and Analytics Associate About this role We’re looking for critical thinkers to set the agenda for either credit, product or marketing. You’ll own and develop our strategy, delving through the data to come up with clear recommendations, and then putting them into practice. What you’ll do You’ll get to grips with the complex challenges on the road to growth by: Setting the agenda for our Credit, Product or Marketing strategies Work with a variety of information source; from our customer data to user research Developing strategies to drive sustainable growth – with our customers at the centre Presenting those strategies to senior leadership teams, and working with them to make your plans happen Constantly reviewing the customer landscape, and coming up with ways to improve as you go What we’re looking for At ease with working with numbers, which your...
Dec 12, 2024
Capital One - UK Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Learning and Talent Development About this role Our learning team is at the forefront of unlocking talent and building capability through the provision of learning and development that challenge our associates to succeed at every stage in their career. We provide a best-in-class learning and development experience for all our Associates.  Our culture and people are integral to our growth and success. We have an exciting opportunity for a Head of Learning and Talent Development to join us in leading the strategic delivery of Capital One’s UK learning and talent strategy. Reporting to the Director, HR Business Partnering and in collaboration with your team, you will be responsible for defining and overseeing the learning development and talent strategy for Capital One UK, and have accountability for end-to-end programs and practices from Early Careers, professional development,...