Head of Operations

Pension Insurance Corporation (“PIC”) provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilience, Adaptable, and Loyal.

The role is part of PIC’s Operations function providing management and strategic oversight of the following business areas: Investment Operations; Customer Operations; and new business Onboarding.

Leadership of PIC’s Operations function, including:

1. Investment Operations

• Derivative Operations
• Asset Operations
• Investment Reporting

2. Customer Operations

• Pension Services
• Reinsurance Operations
• Customer Experience
• Policy Data Management

3. New Business Onboarding 

4. Operations Transformation leadership

Ensuring effective operations and oversight of PIC’s outsourced service providers, including:

• Administration service providers for pension services & customer experience
• Custody and accounting services
• Data providers
• Close collaboration will be required with PIC’s Third Party & Outsourcing (TP&O) team.

 Change leadership for Operations

• Leading the transformation of PIC’s Operations functions as part of the Investment Platform Programme (IPP), identifying opportunities for improvements in support of future growth.
• Setting the strategic direction for improving the operating model in areas of responsibility
• Identify opportunities for improvements in efficiency as well as enhanced risk management.
• Partnering closely with other functions to coordinate change across PIC’s Change team, Enterprise Architecture, Technology and Business Process Management & Improvement (BPM&I)
• Contribute to the relevant elements of strategic initiatives, including the Investment Platform Programme, Customer Programme and regulatory initiatives.
• Lead Operations’ participation in new business planning, readiness and integration

Operational Resilience

• Identify appropriate solutions for PIC’s Operations functions in line with PIC’s Operational Resilience framework and risk appetite.
• Develop Business Process Management for Operations, aligned to the function’s Risk and Control Self Assessments

 General

• Develop talent in the Operations team to enhance both technical and non-technical skills enabling succession planning and career progression
• Establish and maintain effective engagement with Finance, Investments, Technology, Legal and Assurance functions
• Responsibility for setting and overseeing budgets for Operations
• Support the COO in understanding and managing inter-dependencies of strategic plans across the broader function with corporate objectives
• Provide leadership across the COO function as a senior member of the group

Requirements

• Strong communication skills, especially ability to engage with senior leaders across the company
• Strong collaboration skills and ability to work as part of a team to deliver results
• Experience with the operating models for supporting investment activities and administration of services to clients.
• Experience managing multiple teams in a financial services organisation, regulated by the FCA/PRA
• Experience leading an operations function through significant change and organisational development
• Experience in developing and implementing operational strategy alongside line management responsibilities
• Experience with process improvement and automation would be beneficial.
• Ability to manage multiple priorities across a variety of business areas/domains
• Understanding of the components of the operating model (technology, data, process) and how to orchestrate them to deliver changes
• Intellectual curiosity, with openness to learning about PIC’s business and broader market
• Strong problem-solving skills, with the ability to lead others to conclusions/solve problems.
• Experience working with and presenting to Boards and relevant committees and forums.

Benefits

• 28 days’ annual leave plus bank holidays
• Pension
• Insurance for Travel, Private Medical, Critical Illness, Life Assurance and Income Protection
• Save As You Earn (SAYE)
• Bonus
• Flexible Working
• Dress for your Day
• Cycle to Work
• Fruit and snacks
• Company events

And more