Embark - Pensions Administrator- Dundee

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We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

• JOB TITLE: Pensions Administrator – Transfers Team
• SALARY: £24,539
• LOCATION: West Marketgait, Dundee.
• HOURS: Full-time at 35 hours
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in our Dundee office. one of our office sites.

About this Opportunity

We're passionate about making a difference to our customers lives and we need people who share the same vision.

As an Embark Pensions Administrator you'll be responsible for:

• Operating within the back-office operation, dealing with multiple pension products, where you'll deliver consistent high levels of customer service to our Embark clients, as well as key account partners and service providers.
• You'll also bring an analytical and systematic approach to problem solving, be able to use own initiative, while also contributing to effective team working.
• As we're committed to continuous improvement, you'll also be expected to actively look for opportunities to be more efficient and improve the service provision of the team.

What your day will look like as a Platform Administrator

• Providing an exceptional service to our customers, owning all customer requests through to a successful conclusion
• Identifying, logging and resolving customer complaints as per FCA guidelines
• Collaborating with service partners and investigating potential system issues
• Back-office processing relating at Transfers In and Out of the business.
• Adopting 'Treating Customers Fairly' principles to ensure they are at the heart of all you say and do.
• Delivering a ‘Right First Time’ approach to ensure a reduction in the cost of rework, errors and compensation.

About us

Embark Group is one of the largest retirement solutions providers in the UK. Operating from seven offices across the UK we work closely with financial advisers and leading financial institutions to help them deliver long-term savings and investment solutions to their customers.

We're a technology-led business that provides an investment platform and a wide range of digital investments, pensions and workplace solutions. Embark has continuously been recognised by the WealthTech100 as one of the most innovative financial technology companies in 2019, 2020 and 2021.

Embark is part of Lloyds Banking Group, a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers with a clear purpose; to help Britain prosper. With more than 58,000 colleagues and 26 million customers, the Group operates through household names including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows.

What you will need

Delivering excellence is no easy task, particularly when you're transforming a business. So, we're looking for someone with the right experience and behaviours to join our team. The ‘DNA’ we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you'll need to have:

• Experience of working in a financial services environment, preferrable within Pension Transfers In and Out.
• Excellent verbal, written and interpersonal communication skills.
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Must be self-motivator and self-starter.

About Working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.