Senior ServiceNow Engineer - TPRM & IRM

Job Description Summary

Job Description

Senior ServiceNow Engineer - TPRM & IRM

Permanent

Location: Edinburgh, Peterborough or Witham (typically 2 days in the office per week, 3 from home)

Expected starting salary: £56,480 - £70,600

Closing date: 20th September 2024

Who we are:

Global Technology Services (GTS) is Aegon's global IT partner that provides infrastructure services, information security and global/corporate application support for Aegon's businesses around the world.

From 6 locations in the US, the Netherlands, UK, and Hungary, we support 20+ country units and 24000+ employees in the world. Our support consists of a wide range of centralized global IT services such as programming, database management, project management, agile/dev/ops, and more.

We continue to maximize the value from having a clear digital and data technology platform strategy that extends our ecosystem, as an approach to digitization, enhancing customer experience, and improving operational efficiency.

All these teams work closely together to provide innovative and digital solutions as well as critical technology support. This is essential for enabling Aegon's businesses around the globe to be innovative, digital, and competitive, efficient, and effective, and to provide the best solutions and customer experience for our customers and shareholders.

The Job:

As a Senior ServiceNow Engineer, you’ll collaborate closely with developers and internal business units to deliver Third Party Risk Management (TPRM) and Integrated Risk Management (IRM) solutions with ServiceNow. Here’s how your responsibilities break down:

• Development and Implementation: You’ll actively participate in developing, testing, and implementing code to achieve the team’s goals. This includes writing scripts, automating processes, and ensuring smooth deployment.

• Agile Teamwork: You’ll be part of an agile team, working collaboratively from start to finish. Agile methodologies emphasise iterative development, continuous feedback, and flexibility. The product owner’s guidance will be crucial throughout the process.

• ServiceNow TPRM Knowledge: Your familiarity with ServiceNow TPRM is essential. You’ll leverage this knowledge to address risk management challenges related to third-party vendors.

• Issue Resolution and Solutions: Beyond code development, you’ll actively engage with the team to identify and resolve issues. Exploring solutions, troubleshooting, and ensuring smooth operations are key aspects of your role.

• Stakeholder Interaction: You won’t work in isolation. Interacting with team members, third parties, and clients is critical. Effective communication and collaboration will drive successful outcomes.

Remember, your impact extends beyond code—it’s about creating a secure and efficient environment for managing third-party risks.

We’d love to hear from you if you have:

• Strong decision making and problem solving skills

• Applied experience with ServiceNow development in TPRM and IRM 

• Working understanding of ServiceNow administration settings and deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.

• Comfort working in an agile environment with constant feedback and interaction with the team and ability to work under high pressure.

• Flexible and adaptable to change, and continuous learning mindset

• Customer focused

• Good understanding of ITIL

Plus, applied working knowledge of:

• Enterprise and/or IT Service Management 

• Experience in REST API/WEB Integrating ServiceNow with any 3rd party data sources (i.e. SAP Ariba supplier master, BCM)

• ServiceNow platform operations and management 

• Process and solution integration, workflow design/configuration, and reporting 

• Integration components (SSO, LDAP, e.g.) and web technologies (XML, HTML, JavaScript, and Web Services) 

• ServiceNow Development APIs and diagnosing performance-related issues

It’d also be great – but not essential - if you’ve got:

• Any of the following certifications - ServiceNow Admin, ServiceNow IRM, ServiceNow TPRM

What’s in it for you?

• A competitive starting salary from £56,480 - £70,600, depending on the experience you can bring

• A non-contributory pension between 8%-12%

• A discretionary bonus, depending on personal and company performance

• 34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Cifas Short Fair Processing Notice (applies to UK based candidates only).

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting www.cifas.org.uk/fpn.