Development Tools Support Analyst

Full Time Information Technology

Job Description

Role purpose

To manage the multiple development tools that are used within with PIC. Ensuring that they understand security, end of life/ expiry, configuration and deployment of the tooling. They will work with all departments within PIC to ensure users have the tools needed for their role and ensure that their configuration meets the user needs.

Key responsibilities

  • Manage the multiple development tools that are used within with PIC. Ensuring that they understand security, end of life/ expiry, configuration and deployment of the tooling.
  • Work with all departments within PIC to ensure users have the tools needed for their role and ensure that their configuration meets the user needs.
  • Responsible for the successful delivery of tooling for end users and managing their issues by having a deep understanding of how the tools are configured.
  • Work with other teams to ensure packaging and deployments are managed effectively. ensuring that all users are on a supported version of the dev tooling.
  • Work with users to upgrade or migrate to supported versions.
  • Responsibility of resolution of incidents, ensuring problems are adhering to SLAs.
  • Implements and coordinates standards, procedures and processes.
  • Be a part of process champions for Bizagi.
  • Support other members of application support team

Requirements

Experience working in a corporate or consulting environment with

Technical

  • Good technical knowledge of how development tools are managed, configured and deployed
  • Established knowledge of development tools and how they are configured including but not limited to Python, Matlab, R studio
  • Familiar with Development lifecycle
  • Experience in developing, managing and configuring development tools.
  • Experience of delivering process for delivering technology tooling to business users
  • Good working knowledge of MS Access, MS PowerPoint, MS Word 

Personal

  • Strong organisational skills
  • Strong communication skills
  • Ability to persuade and influence both directly and indirectly
  • Ability to organize work to meet deadlines
  • Ability to work within defined procedures as recommended by functional teams
  • Commercial judgement

Benefits

I

  • 28 days’ annual leave plus bank holidays
  • Pension
  • Insurance for Travel, Private Medical, Critical Illness, Life Assurance and Income Protection
  • Save As You Earn (SAYE)
  • Bonus
  • Flexible Working
  • Dress for your Day
  • Cycle to Work
  • Fruit and snacks
  • Company events

And more