Project Manager - Fixed Term Contract

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Project Manager - Fixed Term Contract About this role We’re looking for a Project Manager with a passion for problem solving to join our Operations Readiness delivery team.   You’ll be responsible for project managing improvements and capabilities to enhance the experience and outcomes for our customers and agents, improve efficiency and reduce our costs. You’ll deliver on a wide range of initiatives, from regulatory or card-scheme driven change, to the implementation of multi-year strategies to evolve how the operation functions. You’ll need to partner across our business from the inception of a new idea, through to in-market delivery.  What you’ll do Create cohesive, motivated delivery teams across multiple functions to deliver effective business results Set up and maintain appropriate governance, be an advocate for quality in how we deliver Anticipate and manage risks and issues and drive solutions to overcome them communicate clearly to a variety of stakeholders and have the confidence to influence leadership  Partner with our Technical Programme Managers to aid accurate definition of intent, delivery approach and milestones, for technology-focused change Work with other key teams to ensure the project requirements accurately reflect the needs of our customers and agents Provide a clear communication and coordination channel between Customer Operations, technology teams and the wider business What we’re looking for Experience delivering projects by utilising appropriate project management frameworks, ideally in a customer service, operational or technical environment, using agile  Results focused; balancing the need for great quality and consistency with maximizing benefits to the business by delivering early and often  Excellent analytical skills, providing structured thinking and a rational and inquisitive approach to solving problems The ability to quickly grow technical and business understanding to help support cross-functional delivery teams A level of emotional intelligence to communicate effectively and overcome obstacles A credible track record of improving the productivity of delivery or teams Where and how you'll work This is a secondment/fixed term contract position for 12 months and will be based in our Nottingham offices. We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.   Our core in-the-office days are Tuesday to Thursday, but they aren't mandatory - you’ll be led by your team, the type of work you do and of course your preferences. Many of our team have flexible working patterns so we’re open to discuss flexible working arrangements with you.   You can read more about the full announcement from our Founder and CEO Rich Fairbank here: Update on CapitalOne.com We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. What’s in it for you Bring us all this - and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [email protected]   All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).