Forecasting Analyst

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Forecasting Analyst About this role This is an exciting opportunity to join an established team producing demand forecasting for Customer Operations. If you are experienced in using tools and techniques to manipulate data and you're interested in Forecasting and Planning, then please read on! You’ll be responsible for forecasting demand for the teams that support our customers who may be struggling financially. With these teams being both in the UK and in India you’ll be working closely with a number of teams across the business including service delivery, strategy, change management, finance and CRM. Analysing lots of data and making recommendations on driving efficiencies and delivering staffing plans to meet our intent and service targets. This is a 12 month secondment/fixed term contract to cover maternity leave. What You'll do Produce medium and long term customer demand forecasts, both for contact centre and back office operations Lead the monthly assumptions discussions, reviewing performance and collaborating with stakeholders to deliver binding requirements Ensure the efficient and effective use of resources in line with agreed planning periods Utilise planning data, models and insight to provide compelling advice and recommendations Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation Lead proactive stakeholder communications that highlight risks and opportunities to senior leaders Continually improve the quality and accuracy of the forecast by reviewing tools, assumptions, models and processes Communicate capacity plan outputs in a simple, easy to understand way Measure variances between forecast and actual demand, analyses cause and effects, recommends corrective actions and publishes results What were looking for Advanced user in MS Excel Strong analytical skills, comfortable working with statistical data SQL desirable, but not essential Good stakeholder management skills Ability to work in a matrix environment with multiple stakeholders across the business Where and how you'll work  This is a 12 month fixed term contract position based at our Nottingham office.  We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.   Our core in-the-office days are Tuesday to Thursday, but they aren't mandatory - you’ll be led by your team, the type of work you do and of course your preferences. Many of our team have flexible working patterns so we’re open to discuss flexible working arrangements with you.   You can read more about the full announcement from our Founder and CEO Rich Fairbank here: Update on CapitalOne.com We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. What’s in it for you Bring us all this - and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [email protected]   All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).