Frontline Training Lead

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Frontline Training Lead About this role As a Frontline Training lead, you’ll lead a team to create and deliver learning experiences for new front line agents in Operations. Working across complex subjects, simplicity and clarity will be at the heart of what you and your team do, whilst using a range of tools to make sure your team's learning is engaging and memorable. You need to be flexible with your planning, actively working with stakeholders to problem-solve when things change. Our training strategy is changing, and you’ll be integral in the transformation of our new hire training programs in the UK. With support from the wider team, you’ll plan the conversion of new hire training from traditional face to face delivery, to a fully Blended Learning solution. So if you want to inspire others through engaging and innovative training, whilst working in a team that’s committed to investing in you, then the role of Frontline Training Lead could be what you’ve been looking for. What you'll do Lead a small team of front line trainers, to deliver face to face or virtual  training (including full new hire programmes and tenured agent training) Build a strong network with our training managers at our vendor sites, promoting and sharing best practices Work closely with process owners, development teams, front line managers and agents to produce training content of a high quality that meets the needs of the business and addresses any performance concerns Work closely with the nesting, coaching and knowledge teams to ensure your new hires are getting the appropriate support and tools  Manage the facilitation of reviewing and updating all new hire training over the course of each year When not managing and developing your team, you’ll also: Contribute to the digital learning strategy, ensuring all training is considered for Blended Learning development Deliver training virtually or face to face when needed Please note, occasional travel to deliver training at our offshore vendors in India may be required as part of this role. What we’re looking for Experience of leading a team or demonstrate the aptitude to do step into this Ability to partner and influence senior stakeholders and project teams Experience of creating face to face and/or Blended Learning materials Experience of delivering training virtually and/or face to face Ability to oversee multiple pieces of work at the same time, quickly giving your attention to those that need it Experience of working in an environment where observation, coaching and feedback are key behaviours (especially if this involves supporting new hire training programmes) W e are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. Where and how you'll work This is a permanent position based at our Nottingham offices.  We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.   Our core in-the-office days are Tuesday to Thursday, but they aren't mandatory - you’ll be led by your team, the type of work you do and of course your preferences. Many of our team have flexible working patterns so we’re open to discuss flexible working arrangements with you.   You can read more about the full announcement from our Founder and CEO Rich Fairbank here: Update on CapitalOne.com What’s in it for you Bring us all this - and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [email protected]   All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).