Observability Technical Services Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Observability Technical Services Manager About this role Reporting into a Tech Ops Senior Manager, you’ll be responsible for platform support of Capital One’s suite of monitoring, logging and observability software whether hosted in the Capital One Data Centre, Capital One Cloud or SaaS.  As Observability Manager you’ll be responsible for a small team of Capital One staff and a team of vendor supplied engineers in an onshore/offshore model. This is an engineering manager role, suitable for someone with an interest and experience with observability and monitoring. What you’ll do Able to provide a consistent, agreed level of service on in scope systems, successfully delivering platform upgrades and changes on time and to budget Ensure resources within the team are deployed for maximum effectiveness and efficiency in the execution of team activities Be a champion for observability, creating awareness of the benefits of increased observability, and providing education on logging and monitoring best practice, and the effective use of existing observability systems Identify and manage service risk for systems in scope Able to manage the budget for the area, and reduce costs where possible Engage with Tech Ops Transition Consultants and Tech Delivery Agile Teams to provide observability input, primarily via design reviews, with the aim that changes to software are transitioned into production with the minimum of disruption to service Engage in activities lead by the Supplier Management Office to manage the relationship with third party system providers for in scope systems, including RFP and contract renewal Provide expert advice to the Tech Ops Management Team on all aspects of observability, including taking part in negotiations on formally agreed service levels. Partnering with counterparts in Enterprise Capital One to develop and implement Capital One’s observability strategy What we’re looking for Broad experience of observability theory and practice (ideally experience using New Relic) Experience of delivery in an Agile environment Preferred: ITIL Foundation Certificate  Experience coaching and managing people Where and how you'll work This is a permanent position and is based in our Nottingham offices. We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.   Our core in-the-office days are Tuesday to Thursday, but they aren't mandatory - you’ll be led by your team, the type of work you do and of course your preferences. Many of our team have flexible working patterns so we’re open to discuss flexible working arrangements with you.   You can read more about the full announcement from our Founder and CEO Rich Fairbank here: Update on CapitalOne.com We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. What’s in it for you Bring us all this - and you’ll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation We’re continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that’s why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café Find out more through our UK careers site (http://www.capitalonecareers.co.uk/) or by exploring the @IAmCapitalOne Twitter tag What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [email protected]   All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).