Front Line Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Front Line Manager About this role Our customers are at the heart of everything we do. So we’re looking for someone to join us as a Front Line Manager to engage, motivate, and inspire their team to deliver great customer experiences.  We value great people, so you’ll spend the majority of your time focussed on coaching and developing your team, whilst managing their performance against department metrics. What you’ll do Manage, engage and motivate a home-based team of 10-12 associates with our Collections department Dedicate 80% of your time to coaching and developing your team Identify improvements that will support your area's progression, whilst empowering your team to adopt this mind-set Manage the team to deliver against performance metrics, with focus on maintaining performance levels Collaborate with other Front Line Managers to deliver shared goals and promote consistent people management So if you have a passion to lead and develop a talented team, whilst placing customer experience at the heart of everything you do, our Front Line Manager role could be the opportunity you’ve been looking for. What we’re looking for You’ll have previous experience managing a team in either a remote or office environment You’ll be able to demonstrate that you’ve effectively coached a team to improve performance against KPIs and understand recognised coaching models You’ll be great communicator who is able to build trusted relationships with their team and stakeholders within the business You’re able to identify and recommend solutions to improve processes and operational practice  You’re effective at at managing your own workload whilst balancing the needs of your team and are resilient through periods of high workload We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. Where and how you'll work You’ll be managing a team that are based at home so many of your interactions with them will take place remotely.  There will be opportunities for you to build team ethic, increase social interactions and have one-to-one conversations in person too, as each team will have one day per fortnight scheduled to attend the Nottingham office as a team.   This is a permanent position based at our Nottingham offices. We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.   Our core in-the-office days are Tuesday to Thursday, but they aren't mandatory - you’ll be led by your team, the type of work you do and of course your preferences. Many of our team have flexible working patterns so we’re open to discuss flexible working arrangements with you.  You can read more about the full announcement from our Founder and CEO Rich Fairbank here: Update on CapitalOne.com What’s in it for you Bring us all this - and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance as well as a range of other flexible benefits What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [email protected]   All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).