PPI Front Line Associate

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire PPI Front Line Associate About this role As a member of the PPI team, you will investigate and fulfil GDPR requests including Subject Access Requests from customers and third parties. Using your strong communication skills and excellent attention to detail, you will manage each individual situation in a way that presents a positive outcome. What you’ll do: You will be responsible for collating relevant information stored in various Capital One systems in order to process the SARs Reconstitute credit agreements as per our process Respond to AXA validation requests using telephone and email channels Complete other administration activities including transcripts and settlement processing Adhere to Capital One compliance and quality standards to ensure the right response is sent to the customer Updating customer records to ensure there is a accurate reflection of all agreed actions that have been taken What were looking for:  Good communication skills Excellent organisational skills and attention to detail Knowledge and understanding of regulators/industry requirements Ability to deal with working cases that can be repetitive in nature Strong problem solving skills so that the customers requests can be fully understood and resolved first time A strong focus on improving results We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. This position will be based mostly remote, there is a requirement to come into our Nottingham Office twice a month You can read more about the full announcement from our Founder and CEO Rich Fairbank here: Update on CapitalOne.com What’s in it for you Bring us all this - and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [email protected]   All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).