Head of Internal Communications

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Internal Communications About this role We’re currently looking for an internal communications specialist to lead our Associate Communications team. In doing so you’ll act as a trusted advisor to our UK CEO and wider leadership team to shape and advise on how their plans can best be communicated to our associates. What you’ll do Develop an internal communications strategy that drives engagement and pride in Capital One’s mission, strategy, brand and culture Manage the internal comms team, supporting them to deliver effective communications and nurturing an environment where they can flourish   Develop and maintain an internal comms annual plan, showcasing a prioritised view of activities to deliver our comms strategy and ensuring all initiatives form part of a joined up narrative  Seek a deep understanding of the associate audience and remain close to how this evolves through a focus on research and data Collaborate closely across the business (including with our colleagues in the US and Canada) to align on the overall communication plan and the efficient delivery of campaigns Manage external suppliers and agencies to support the delivery of campaigns and events to meet our high standards What we’re looking for Significant communications experience with a proven track record of delivering impactful communications that engage and inspire a busy workforce A strong creative thinker and strategic planner with great judgement and meticulous attention to detail A collaborative partner who naturally builds strong networks across all levels of an organisation, and is able to flex their style and influence at the most senior level An agent of change, able to inspire and motivate others  Someone who has a real passion for people, culture and communications - and is always plugged into the latest thinking A supreme organiser with a positive attitude who can manage multiple strategic projects in a fast paced and ever changing environment This is a permanent position based in our Nottingham offices (currently fully remote until September 2021).  Many of our team have flexible working patterns so we’re open to discuss flexible working arrangements with you. We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. What’s in it for you; Bring us all this - and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [email protected]   All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).