Workplace Relationship Manager

Job Description Summary

Job Description

Workplace Relationship Manager

Permanent

Location:  Edinburgh (typically 2 days in the office per week, 3 from home)

Salary: A competitive salary from £29,840 - £44,760 depending on the experience you can bring

Closing date: 4th of October 2024

We’re a company of around 2,500 innovators and thinkers who put our energy into helping customers. You can see this in our culture where we ask everyone to be brave, raise their game, deliver first time, help others, and act in everyone’s best interests.   

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.

We are looking for a Workplace Relationship Manager to join our team. Workplace Solutions is a core market for Aegon UK and therefore is critical to the strategy and success of the business. You will be a part of a team that is responsible for delivering a compelling proposition, providing strong strategic relationship management, and building and maintaining relationships with key employers.

As a Workplace Relationship Manager your responsibilities will include:

• Maintain and develop relationships with a designated panel of managed clients

• Take a structured and proactive approach to employer management – governance & engagement

• Own problem resolution for managed client servicing and administration

• Reactive issue/complaint resolution including high quality, expedient resolution and root cause analysis.

• Build and maintain effective working relationships across the business ensuring a joined up approach is taken at all times.

We’d love to hear from you if you have:

• Excellent client relationship management skills – working with large workplace clients

• Proactive relationship management skills – identifying opportunities to support the employer in areas such as engagement or wellbeing

• Strong analytical and problem solving skills

• Passion for service excellence and a sharp focus on continuous improvement.

• Excellent report writing skills.

• Competent with a wide range of windows based applications (Word, Excel, Outlook, PowerPoint etc.) and comfortable with new technology. 

• Demonstrates excellent attention to detail, accuracy, and the ability to meet strict deadlines, whilst demonstrating accountability for individual and team workload 

What’s in it for you?

• A non-contributory pension between 8%-12%

• A discretionary bonus, depending on personal and company performance

• 34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

We serve a diverse, ever-changing world. It's tough, but we work tirelessly to leave things better than we find them. If that sounds like the sort of place you'd like to work, hit the "Apply" button. 

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.