Job Description
Job Title: Relationship Support Consultant
Contract Type: Permanent
Location: Edinburgh or Alderley Edge
Working style: Hybrid 50% home/office based
Closing date: 7th October 2024
Royal London’s Distribution team are currently recruiting for Relationship Support Consultant’s. These are exciting new roles whereby you will have the opportunity to shape and drive things forward.
The Relationship Support Consultant’s will be key to delivering the Distribution strategy. You will play an active role in supporting Advisers and the wider distribution team with technical and sales queries to ensure we maximise relationships whilst continuously seeking new business opportunities.
About the role
- Support Advisers with the usage of the best advice tools, portals and research systems in the market as well as demonstrating the fabulous Royal London tools.
- Provide support and follow up central sales campaigns and national partnership events.
- Maintain and updated adviser CRM ensuring key sales information.
- Assist in the promotion of sales campaigns.
- Support with adviser system technical queries.
- Communicate the features and benefits of Royal London products.
- Develop and maintain strong relationships with stakeholders.
About you
- Proven experience within a sales support or relationship consultant role is essential.
- Background in financial services with knowledge of pension and protections products is highly advantageous.
- Ability to translate sales MI into meaningful data.
- Exceptional customer services skills.
- Ability to build strong relationships with stakeholders.
- Excellent communication skills, both written and verbal.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Royal London is a purpose-driven mutual. Our Purpose, ‘Protecting today, investing in tomorrow. Together we are mutually responsible’, defines the impact we want to have. It shapes what we do on behalf of our members and customers, financial advisers, our colleagues and the communities in which we operate. Our People Promise is our collective commitment that our workplace will be inclusive, responsible, enjoyable and fulfilling where all colleagues can thrive and experience a sense of belonging. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
Our inclusive values and people promise are core to who we are and how we work. It’s good for our people, and good for our customers too, because with an inclusive workplace and a diverse workforce we will reflect our members, customers and communities to deliver the best outcomes.
We celebrate and value different backgrounds and cultures across our organisation. Our diverse people and perspectives give us a range of skills which are recognised and respected– whatever their background.
Workplace Initiatives
Program for parents returning to work after Parental Leave? |
No |
Leadership development programmes? |
Yes |
Mentoring programmes? |
Yes |
Coaching programmes? |
Yes |
Employee-led diversity networks? |
Yes |
Internal women’s networking groups? |
Yes |
Open to discussing flexible work arrangements at interview stage? |
Yes |
No. of weeks paid maternity leave at full salary: |
26 weeks (followed by 13 weeks half pay) |
Minimum weeks tenure required to be eligible for paid maternity leave: |
Open to all regardless of length of service |
No. of weeks paid paternity leave at full salary: |
4 weeks |
Minimum tenure required to be eligible for paid paternity leave: |
Open to all regardless of length of service |
Gender pay gap reporting information 2022: |
|
Mean pay gap: |
35.3% |
Median pay gap: |
33.9% |
Mean bonus gap: |
70.4% |
Median bonus gap: |
48.5% |
Signatory of the UK Women in Finance Charter? |
Yes |
Targets to raise the number of women in leadership? |
Yes |
Targets to raise the number of BAME individuals in leadership? |
No |
Listed in the Bloomberg Diversity & Inclusion Index? |
No |
Graduate Programmes
We have a number of graduate programmes designed to deliver technical experts and future leaders.
Royal London Career Confidence programme
Our hybrid programme focuses on equipping you to feel empowered in your career and supported to explore new opportunities as they arise.
Apprenticeships
We offer a wide range of Apprenticeships that are targeted at both new joiners and existing colleagues.
Inclusion
We promote an inclusive culture at Royal London and have a range of inclusion networks for our colleagues to get involved with.
Our Women's Network is a community that celebrates and supports its members, helps everyone to learn more and inspires all of us to aim higher. Confidence and development are strong themes here and our events focus on three key areas of team working, finance, and wellbeing. There are two sub-groups to the Women’s Network – Women in Technology and our Periods and Menopause Group – focused on actions such as supporting over 20 new Periods and Menopause champions and launching guidance and training for leaders.