Crisis & Incident Management

This is an outstanding opportunity to join the Data & Analytics Division (Division) of The London Stock Exchange Group (LSEG or Group) and lead our approach to crisis and incident management.

We are looking for a new colleague to own the D&A crisis management approach, adopting the bronze team standards, roles and engagement model, leading the adoption with senior leadership and Group Crisis Management Teams.

This position will report to the Head of Business Management and will lead the effective Pan Data & Analytics approach to Crisis Management. This role will implement a follow the sun, 24/7 monitoring model engaging with Product Operations, Engineering and Sales/Account Management Teams. The successful candidate will also design and deliver post incident analysis and lesson learnt findings including recommendations and their adoption. If you are passionate about this space, then please read on for more detailed responsibilities!

What you'll be doing:

Lead across D&A business and group colleagues to craft and establish Bronze Level D&A Crisis Committee, formal structure, and engagement plan.

Define Bronze Level Crisis Committee Roles & Responsibilities, escalation flows and incident recovery plans inline with group policy – inclusive of engagement and communication plans, ensuring all D&A leadership and key stakeholders are aware of their and teams responsibilities and the flow of events during an incident.

Design & implement a follow the sun, 24/7 monitoring model and ensure accurate levels of coverage across the D&A business. This will require crafting and leading pan D&A distributed team with representation in each business unit and all regional areas.

Monitoring of the alerts from escalation team – Triaging potential incidents, and following the pre-defined communication and engagement plans to ensure the correct level of input and engagement during incidents.

Align with Group Incident Management and D&A Partners to ensure documented D&A incident response approach – maintain CMT plans, playbooks and runbooks.

Provide post incident recovery analysis and reporting including lessons learned including recommendations and adoption across all teams.

Lead and support with key partners to ensure actions from incidents are adopted and applied as well as ensuring D&A Incident Scenario Planning by BCM team and preparedness with D&A BU’s.

Own and maintain the Mass Notification Tool (Everbridge) templates/call trees (working in conjunction with Group Op Res team to define D&A requirements) inclusive of the regular testing of the tool in line with policy standards.

Build D&A crisis and incident management SharePoint - ensure all relevant documentation is accessible

What you'll bring:

• You will be someone who is recognized as a leader with a passion for Crisis Management and delivering solutions. Have experience in defining & creating a Crisis Committee approach including escalation flows and incident recovery plans.
• You will have the proven track record of engaging, influencing and coordinating across a matrix and distributed virtual team
• Experience in building & maintaining relationships with senior level stakeholders.
• Have outstanding written and oral communication skills, including the ability to adjust and tailor messaging for different audiences.
• Expert planning and organizational skills
• Outstanding persuasion, and interpersonal skills
• Leads others through example by coordinating activities and providing encouragement and inspiration to help others succeed

What you’ll get in return:

This role will give you the opportunity to bring their skills to life in an encouraging and supportive environment. They will have the autonomy to craft a crisis management approach that aligns with existing policies. You can expect to work alongside hard-working and knowledgeable colleagues where growth and development is encouraged.

We recognize that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is a blended approach.

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.