Job Description Summary
Job Description
Customer Service - Strategic Planning Analyst
Full Time - 12 Month FTC
Edinburgh - Hybrid
At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives. People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.
The Strategic Planning team are responsible for providing forecasts, resource requirements, staffing levels and operating costs in line with business strategy, and an opportunity to join that team on a 12 month Fixed Term Contract is now available.
We Step Up - Strategic Planning Analysts ensure that accurate and timely resource plans and activities are undertaken to support the management of overall planning delivery against budget – including prioritisation of resource and support requests from the wider business.
We Tune In - Highly planned, organised, and analytical, you will be able to interpret and deliver reporting from a suite of data in a user-friendly manner to support and influence business decisions across projects or business improvements and have strong commercial and budgetary awareness.
We Are A Force For Good - You will be collaborative in your approach to work and engagement with stakeholders and strong oral and written communication skills are key to building effective relationships. Highly planned, organised, and analytical, you will be able to interpret and deliver reporting from a suite of data in a user-friendly manner to support and influence business decisions across projects or business improvements and have strong commercial and budgetary awareness.
Experience Required:
Strong analytical skills
Proven attention to detail
Experience in forecasting, resourcing & planning in front and back office environments
Excellent communication and interpersonal skills
Outstanding stakeholder management is vital
Proven experience in building forecasting models
Display future fit behaviors
Accurate forecasting skills via Excel
Recruitment planning software experience including CMS, Avaya, Workforce management systems (Verint)
How We Look After You:
With a pay range between £32,400 and £48,600, the salary offered depends fully on the skills and experience you bring to the role
A non-contributory pension between 8%-12%
A discretionary annual bonus, depending on personal and company performance.
34 days leave per year (including bank holidays, pro-rated for part-time)
We know our staff have busy lives and commitments outside work, so we work flexibly where possible and have a hybrid approach to office working, typically 2 days in the office per week, three from home.
We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.
The closing date for applications is 11th October 2024.
The legal bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation, or gender identity.
Equal Opportunity Employer:
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.