FX Product Manager - Merchant Services

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Job Description Summary

Job Description

JOB TITLE: FX Product Manager - Merchant Services
LOCATION: London or Edinburgh
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

We currently have a phenomenal opportunity for a Product Manager to join our Merchant services team on fixed term contract until August 2025. You'll be a product management specialist who uses their expertise to deliver strong outcomes for Commercial Clients in the Group's Merchant Services portfolio.

Merchant Services is a key component of Commercial Product suite enabling clients to accept payment in a variety of ways. The Group is making significant investment in the product capabilities across Merchant Services, and we're looking for a highly motivated Product Manager to drive and commercialise the Dynamic Currency Conversion proposition.

Your responsibilities will include:

• Commercialise products and generate business value through a full understanding of all Commercial aspects of the product, from market opportunity, build & ongoing servicing and management costs, price points and structures, profitability, and the impact of regulatory and ESG risks.
• Be the voice of the customer developing products and features through Market and Customer Insights that provide solutions to identified needs.
• Shapes the development of compliance policies, develops underlying procedures, and monitors their implementation to ensure the product is launched, managed, and developed in a compliant manner.
• Makes authoritative technical and/or professional recommendations that have a significant short-term and long-term impact on the business.
• Manages the definition, development and delivery of products and offers to ensure alignment with customer requirements and delivery of business value.
• Develops tactical plans for optimisation of resources and assets being managed within Product function, and innovative solutions by integrating and analysing complex & diverse information sources.
• Initiates, formulates and implements new business practices eg Agile, while managing the development and/or delivery of Products within the organisation's change management programme.

Why Lloyds Banking Group?

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What we need from you?

• Deep understanding of the FX and DCC market, technological landscape and current and potential innovations, its actors, including Competitors and the behaviours of the users of the product.
• Excellent analytical ability to interpret data, whether it be financial, transactional, trends and behaviours to shape current and future developments.
• Strong interpersonal skills, able to build strong and trusted relationships across a large and complex business and identify and gain support of key influencers.
• Motivated self-starter, able to work to tight deadlines in a pressurised environment, handle multiple partners and reliably deliver high quality output.
• Strategic thinker, able to define the vision and strategic direction based on a deep knowledge of the internal and external markets.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.