Senior Firm Supervisor – Retail Banking, Fixed Firm Supervision team

Division – Retail Banking

Department – Fixed Firm Supervision Team

Salary - National (Edinburgh and Leeds) ranging from £51,200 to £64,000 and London £56,400 to £70,400 per annum (Salary offered will be based on skills and experience)

About the FCA   

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The Retail Banking division works alongside an extensive network of internal and external stakeholders to help drive our FCA objectives and priorities with a wide variety of banks. The teams across the division work collaboratively on policy and projects, including sector wide cross cutting themes such as the Cost-of-Living Crisis, Consumer Duty, Access to Cash, Savings Market review, the Provision of Banking Services and more.

The Fixed Firm Supervision team is responsible for supervising two of the largest UK global retail banking groups.

We are hiring two Senior Firm Supervisors for the team.

What you will be doing?

• Engaging with the senior management of firms and influencing them to deliver better customer outcomes, including discussions regarding the culture, business model, governance and systems and controls within their firms
• Analysing firms’ business models and strategies and identifying the key risks of harm, dealing with complex problems, and finding solutions
• Contributing to the development, implementation and oversight of effective, assertive supervisory strategies to address key risks of harm and recommend supervisory interventions where appropriate
• Using data to identify trends, outliers and provide insights to support the Divisions work and working on event-driven (reactive) work in response to firm issues and industry developments
• Forming sound judgement on a variety of regulatory topics and communicating this clearly and succinctly to internal and external stakeholders
• Working collaboratively and building strong relationships with stakeholders across the Directorate, the wider FCA and key external stakeholders such as the Prudential Regulation Authority and trade bodies
• Contributing to the wider Department and Division, including making recommendations for continuous improvement of our processes, supporting colleagues and identification of sector-wide risks and issues

What will you get from the role?

• Enjoy a unique view of the largest firms in the UK financial services industry, undertake interesting, challenging and rewarding work
• Gets hand on experience of utilising regulatory tools and interventions to support delivery of FCA priorities across a variety of topics
• Work at pace on key policy initiatives and cross cutting sector wide issues that impact us all, helping the FCA to add public value and deliver its objectives
• Share your knowledge within an environment of excellence and continuous learning

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Experience regulating or working with regulated financial services firms on one of the FCA retail banking priorities: consumer duty, financial crime, fraud, operational resilience.
• Strong written communication skills and experience in building and maintaining relationships with senior management and stakeholders internally and externally
• Experience working in an analytical role to reach sound judgements quickly and clearly from a broad and varied range of information

Essential

• The ability to act on your own initiative to make informed and timely decisions, cutting through complexity, identifying the key issues and escalating issues appropriately
• Ability to present yourself and the FCA in a professional and credible manner, with strong oral and presentation skills
• Experience of successful teamwork. You will work with others to deliver outcomes and achieve tasks and you will proactively offer your support to colleagues. 
• Proven ability to balance and manage competing priorities, with factors often outside of your control
• Ability to manage work with minimal oversight
• Willingness to learn and develop yourself and others, taking on new responsibilities and adopting a flexible and pragmatic approach to your work 
• Flexible approach to change and an ability to adapt working styles accordingly

Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our ExCo are women (4 in 8)

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our Senior Associate - Regulatory role.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa 
• A non-contributory Pension of at least 8%
• Life assurance
• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

This role is graded Senior Associate - Regulatory

Shortlisted candidates will be invited to complete a case study first. If you are successful at the case study stage, you will be invited for a 60-min competency-based interview.

• Advert Closing Date: 8th December 2024
• CV Review/Shortlist: week commencing 9th December 2024
• First Round Case Study Assessment: will take place on 16th, 17th and 18th December 2024
• Competency Based Interview: from 8th January 2025 and week commencing 13th January 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got a question?

If you are interested in learning more about the role, please contact: 

• For internal applicants, please contact Cheryl Cheung at [email protected]
• For external applicants, please contact Aaron Ward at [email protected]

Applications must be submitted through our online portal. Applications sent via email will not be accepted.