Customer Care Academy Technical Trainer (Witham)

Customer Care Academy Technical Trainer (Witham)

Permanent 

Location: Witham - Hybrid (typically 2 days in the office per week, 3 from home) 

Salary: A competitive salary from £27,200 - £40,800 depending on the experience you can bring  

Closing date: Monday 9 December 2024

We’re a company of ambitious, collaborative, problem-solvers who get things done. We strive to make sure everyone that works for us feel seen, heard, and valued – so we’re looking for like-minded people to join us. We support colleagues to bring their whole selves to work and be part of our Inclusion and Diversity communities. 

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging. 

 
A Customer Care Academy Technical Trainer delivers comprehensive training to Customer Care staff, covering systems, products, processes, and regulations, to equip them with the necessary skills and knowledge for their roles, ensuring an exceptional customer experience. 

Your key outcomes: 

• Work with Customer Care Coordinator and Academy Consultants to deliver technical training virtually and in-person to Customer Care teams. 

• Support creation and implement foundational training programs using scenario-based learning. 

• Ensure the effective delivery of technical training and associated oversight activities. 

• Develop a good understanding of the platform propositions offered. 

• Develop knowledge of the regulations governing the business, platforms, and products. 

• Understand platform technology, including web functions and back-office systems. 

• Acquire knowledge of investment options available through Aegon’s Platform and at the market level. 

We’d love to hear from you if you... 

• Are passionate about supporting new colleagues, ensuring they develop their skills, so they can provide exceptional service to our customers.  
   

• Have experience within Financial Services.

• Excel in delivering training to new and existing colleagues that aligns with Aegon’s vision and purpose, fostering a ‘get it right first time’ culture.  

• Have a knack for creating engaging training environments that encourage participation and discussion. 

• Enjoy using a blended approach to training delivery styles e.g. presentations, scenario-based, e-learning, workshops etc.  

• Have experience using and constructing training within Learning Management and E-Learning systems  

Interview Process

• 1 Stage Process: You'll be asked to prepare and present a 15-minute task followed by some competency-based questions.

What’s in it for you? 

• A non-contributory pension between 8%-12% 

• A discretionary bonus, depending on personal and company performance 

• 34 days leave per year (including bank holidays, pro-rated for part-time) 

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. 

The legal bits 

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.