Continuous Improvement Manager, BCB

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Job Description Summary

Job Description

JOB TITLE: Continuous Improvement Manager, BCB

SALARY: £62,000 – £76,000 (dependent on experience)

LOCATIONS: Edinburgh / Birmingham / Bristol

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity 

The CI & Intelligent Automation team sits within our Business & Commercial Banking (BCB) Strategic Delivery & Change area. This is an exciting role that will give you the opportunity to have a large influence in improving our processes for our clients and colleagues - you'll have a genuine opportunity to make a difference through the use of process improvement techniques, data and technology.

We're a diverse team of around 45 colleagues, based in Edinburgh, Bristol and Birmingham providing multiple BCB-wide services:

• Continuous Improvement

• Robotics & Power Platform Automation

• Business Product Ownership and citizen developer for Pega workflow/Business Process Management

It’s an exciting time for us as a newly formed Team within BCB Strategic Delivery & Change that brings together the complementary skills of Continuous Improvement, Robotics and process improvement through the Pega platform.

As the Continuous Improvement Manager you'll support the design and implementation of our future continuous improvement strategy and plans ensuring that we're providing industry leading service whilst delivering efficiencies, financial benefits and reducing risk.
 

You'll hold end to end accountability for the delivery of sustainable client and commercial benefits within a diverse portfolio of Continuous Improvement (CI) activity in BCB Strategic Delivery & Change. Responsible for defining, shaping and delivering projects, you'll use client and market insights to shape proposition which will contribute to the achievement of business strategic targets.

• Leading projects to deliver within cost, quality, and timescale objectives.

• Implement the thought leadership and capability for our Continuous Improvement area.

• Process Ownership: You'll to work with process owners to help them connect across organisational boundaries to create joined up process management which delivers for our clients. You'll help them build process measurement which creates greater visibility of the client experience and work to align these measures with colleagues’ objectives.

• Planning and Finance: Drives progress against the project plan; understands, challenges, and proactively manages the cost position; and acts to mitigate potential cost or time delays.

• Applies required governance structure, ensuring all requirements are met. Works closely with the project team and Accountable Executive to provide regular status reporting and solutions driven contingency plans.

• Identifies and requests appropriate resources to work on the projects.

• Continuously evaluates programmes/projects for financial, regulatory or compliance risks. Quickly taking appropriate steps to mitigate.

What You'll Need

Strong partner engagement, credible communicator, proactivity, organisation and customer centricity required to deliver programmes and projects to cost, quality and timescale. You’ll have passion for process improvement and role model our Group's values.

• Lean / Six Sigma qualified Blackbelt or equivalent qualifications. Evidence of implementing sustained change resulting in tangible benefits.

• Experience in leading and delivering improvement projects at pace whilst supporting the delivering of embedding CI capability within the operation.

• Project Management: Experience in managing CI projects and realising benefits.

• People and Self Development: Lead, motivate, develops and coaches colleagues to create a high-performance team. Contributes to the development and performance of the wider CI and Change communities, including identification of future skills, resourcing and tools requirements.

• Effective Collaboration and Relationship Skills: to ensure that CI capability and is embedded CI skills are fully utilised. Builds and maintains external and internal networks to identify standard methodology and to grow and embed Continuous Improvement behaviours and skills across the business.

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
 

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose. 🚀

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.