Head of Data

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Head of Data

About the role

Capital One UK is the number one credit card provider in the UK for customers who are new to credit or have had problems with credit in the past. Lending to customers on fair terms is something we excel at and we have changed our industry for good through our digital innovations. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. We’ve combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.

Capital One is seeking a collaborative and innovative data leader who's passionate about creating and scaling new experiences that dramatically change the way our associates interact with data. This role will be accountable for owning and delivering on our approach to data analysis, management & governance, while also ensuring data is accessible and leveraged effectively to drive insights and competitive advantage. The successful candidate will also be responsible for owning our approach to data risk and regulatory reporting and compliance, while collaborating on our approach to data products and platforms to create efficiencies and a scalable data transformation.

What you’ll do

•  Build a compelling vision for data analytics & data management that inspires teams across the UK business

• Leverage synergies between data stewardship, governance and technology to deliver an industry leading data management strategy

• Investigate and invest in solutions and platforms that accelerates Capital One’s data, reporting and analytical capabilities

• Build and mentor a high-performing data team of ~80 people, fostering an innovative and open culture

• Engage with internal and external stakeholders, including regulatory bodies as needed, to ensure our approach to data meet all required standards

• Influence senior stakeholders, Internal customers & our Enterprise partners to deliver a resilient data ecosystem

• Work closely with architects, data engineers, data scientists, and other stakeholders to develop and implement effective analytical strategies that drive measurable value for the organisation

• Nurture a strong data culture across the organisation, developing data literacy standards and executing on a successful democratisation strategy

• Lead and be the voice for change management across our data platforms and products

• Be the champion for data proficiency and literacy across the organisation

• Accountable for critical business processes and day to day management of multiple teams

What you’ll bring

• Demonstrable experience as a Data leader in a large, complex organisation that is heavily data led

• Ability to develop a vision, and drive the execution of that vision to deliver results through data

• Deep understanding of data applications and processes including cataloging, and managing of metadata and lineage.

• Experience with data projects using Cloud infrastructure

• Technical knowledge required:  Cloud Data Products , SQL, Python

• Financial services or technology company experience

• An understanding of UK regulatory landscapes and consumer lending

• Excellent communication skills, and an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders)

• A track record of developing a high performing and cross functional team of data professionals

• Ability to build strong relationships internally with other leaders and senior management

Where and how you'll work

This is a permanent position based in our Nottingham office.  

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

• Enabled - focused on supporting associates with disabilities and neurodiversity

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected]  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.