Business Risk and Control Officer, Vice President

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in risk and control, transformation and communication to Citi’s Management Assessment Control Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Business Risk and Control Officer is responsible for managing elements of the Citi Risk and Controls (CRC) Manager Controls Assessment (MCA) system transforming the design and delivery of the new MCA system. Functions as a Product Owner interacting with wide-ranging stakeholders across Central Controls and within various risk and control areas across the enterprise. Requires an expertise in technology, operational risk management practices and methods, a deep understanding on their intersection, along with project management skills. Generally responsible for delivery of business requirements for MCA system changes, associated user stories and epics, drafting test scripts and overseeing User Acceptance Testing (UAT), and partnering with appropriate Technology teams and the business to implement solutions for various sub-components of the enhanced MCA enterprise-wide process. Excellent communication skills required in order to collaborate internally, often at a senior level. Exercises efficient time management and planning for self and possibly small team. Potential management responsibility of a team, including management of people, planning, and performance evaluation.

What you’ll do

• Contribute to compilation and revision of MCA technology book of work to ensure enhancements are delivered as per agreed timeline

• Manage the development, enhancement and oversight of 1-3 components in MCA system

• Running working groups with In-Business Architects and their nominees to collect user feedback and proposed system functionality improvements

• Managing User Acceptance Testing (UAT); drafting scripts, driving and tracking progress, defect triaging, coordination with testers, etc.

• Delivering User training on new and existing system functionality and the MCA Program

• Ensure procedures and governance processes are in place to create and maintain consistent and best-in-class system change protocols.

• Act as component Subject Matter Expert (SME) with our customers both in the Front Line and Operational Risk. This includes:

• Driving resolution of user queries and concerns, re-prioritizing as necessary and ensuring timely delivery by your team and Technology partner

• Updating the system user guide and developing release notes

• Finalizing and publishing technology communications

• Engage management on tactical and strategic solution development. This includes:

• Participating in working groups as the component SME

• Presenting on the status of MCA system component at stakeholder committees

• Proposing in MCA tools and techniques following strategic directions set by Senior Management

• Developing techniques to make the MCA process more efficient

What we’ll need from you

• Relevant experience in financial services

• Experience operating in a complex environment with diverse, cross-functional teams operating internationally

• Relevant experience in risk identification, assessment, monitoring, and remediation will be highly desirable

• Experience in Front Line Risk, Operational Risk or Internal Audit is also beneficial

• Experience operating in a dynamic, project-based environment with variable stakeholders, shifting priorities, and tight deadlines

• Experience working in end-to-end software product development, specifically with a Risk or Controls application

• Experience working in Agile development methodologies and familiarity with Software Development Lifecycle (SDLC)

• Strategic thinker; must be able to formulate effective, long-term solutions to complex problems

• Strong quantitative and qualitative analytical skills; must be able to generate insights from data and draw impact, conclusions, and recommendations

• Excellent organizational skills; ability to multitask, shift priorities, track multiple ongoing processes, delegate as necessary, and track to immutable deadlines

• Strong MS office knowledge including Excel, Word and PowerPoint

• Familiarity with Jira or similar Agile project management software also beneficial

• Effective team player; ability to fulfill multiple roles and collaborate effectively

• Strong written and verbal communication skills; ability to create and present leadership-level communications

• Ability to proactively improve existing processes and desire to continually improve processes

• Ability to work within tight deadlines and shifting priorities

• Unwavering commitment to co-operative and collaborative working

• Ability to speak confidently and authoritatively on a range of subjects and influence opinion of counterparts in a highly visible, high-expectation environment

• Strong attention to detail; ability to scrutinize text and dialogue to ensure adherence to regulations and compliance

• University degree

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of Managers Control Assessment and Risk and Control. Every day there will be new business challenges that will help you develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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