Customer Care Support Associate

Job Description Summary

Job Description

Customer Care Support Associate

Fixed Term Contract

Location: Edinburgh (typically 2 days in the office per week, 3 from home)

Salary: A competitive salary from £23,400, depending on the experience you can bring

Closing date: 17th February 2025

Hi, we’re Aegon. Maybe you’ve heard of us? Maybe you haven’t. But there’s a good chance you know someone that we manage money for. We’re one of the biggest providers of financial wellbeing products in the world, and we’ve got almost 4 million customers in the UK.  

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Insurance, Savings, Investments.

As a Customer Care Support Associate you’re the person that our customers rely on to help them manage their financial wellbeing. You’ll process customer requests, answer queries and work with your team to solve any complex issues. 

We’ll train you. We’re not looking for financial experts (though they are very welcome!) because when you join us, you’ll join our Platform Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and the technical know how to delight and support them.  

We’ll help you develop a career. If you want to take your career further, we’ll help you work through a personal development plan, with a number of resources including WeLearn and Talent Market Place.

We’d love to hear from you if: 

• You’ve got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing) 
• You have an awareness of risks associated within the Financial Services Industry.
• You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
• You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel 

How we’ll look after you: 

• 34 days leave per year (including bank holidays, pro-rated for part-time) 
• A non-contributory pension between 8%-12%  
• We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans. 

We ask everyone to be brave, raise their game, deliver first time, help others, and act in everyone’s best interests. If you recognise yourself in this, we’d love to hear from you.

The legal bits 

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.