Retail Banking Firm Supervisor - Consumer Duty

Retail Banking Firm Supervisor - Consumer Duty

Division - Retail Banking 

Department - Market Intervention 3 

Salary - National (Edinburgh and Leeds) ranging from £51,200 to £54,000 and London £56,400 to £60,000 per annum (Salary offered will be based on skills and experience) 

About the FCA 

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA. 

The Retail Banking Directorate is responsible for the supervision and policy making for retail banking activities and mortgages in the UK, including those undertaken by the largest retail banking groups. We deliver the conduct agenda through a combination of firm-specific, sector-wide, and event-driven activity to deliver better outcomes for UK customers. 

This is a significant market, impacting a wide range of consumers, including consumers with characteristics of vulnerability. Our priority is to ensure that firms in this sector operate with consumers’ interests at the heart of their business. We act to reduce harm to consumers and want borrowers to be treated fairly and be able to get affordable products that meet their needs. 

What will you be doing? 
As part of one of our Portfolio teams, your role will be dual focused, with responsibility to help us embed the Consumer Duty, which sets high and clear standards of protection for retail customers across financial services. But you will also be at the heart of developing supervisory strategies to proactively manage different risks across a diverse range of banking business models including mid-tier Northern Irish Banks, overseas banks and digital banks and ensure consumers are always put first, as well as overseeing remediation where firms have fallen short of our expectations.  

To help us continue to embed consumer duty into our supervision of firms we are looking for a senior associate to join us in Retail Banking supervision. Key responsibilities include: 

• Contributing to the development, implementation and oversight of effective, assertive supervisory strategies to address key risks of harm and recommend supervisory interventions where appropriate. With particular focus on the embedding of the Consumer Duty in our supervisory strategies, activities, and communications 

• Acting as a central point of contact within Supervision for Consumer Duty queries

• Building and maintaining effective relationships with stakeholders, including at a senior level, both internally and externally, including influencing senior management at firms to deliver better customer outcomes, including discussions regarding the culture, business model, governance and systems and controls within their firms. 

• Contributing to the design and delivery of local training for front-line FCA staff 

• Analysing firms’ business models and strategies and identifying the key risks of harm, dealing with complex problems, and finding solutions

• Reviewing information and data to inform effective judgements and prioritisation e.g., through supporting supervisors form judgements, undertaking firm assessments, working on event-driven (reactive) work in response to firm issues / industry developments or the leading of multi-firm project work 

• Contributing to the wider Department and Division, including making recommendations for continuous improvement of our processes, supporting colleagues and identification of sector-wide risks and issues

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What will you get from the role? 

You will work in a fast-paced, challenging, and supportive environment with a team of people who want to deliver the same excellence you do. You can expect to be involved in challenging senior management at firms to deliver better customer outcomes, including discussion regarding the culture within their firms; and to contribute toward the identification of sector-wide issues. There will also be opportunities to challenge internal processes and suggest changes that lead to better outcomes and more efficient use of resources. 

Which skills are required? 

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here) 

Minimum 

• Experience of applying the consumer duty regulatory requirements to real-life scenarios 

• Experience of assessing complex information, and identifying and presenting relevant issues 

• Excellent written communication skills 

Essential 

• Experience of building and maintaining relationships with stakeholders at all levels 

• An independent thinker with a proactive mind-set and a risk-based approach to decision making 

• Strong understanding of the Sector – You will be able to demonstrate strong knowledge of the firms, activities, and risks in the Retail Banking sector 

• Focus on good consumer outcomes – You will be able to identify key risks of harm for consumers in the relevant Sector, and be able to articulate what good consumer outcomes look like in line with the Consumer Duty 

• Evidence of strong communication and stakeholder engagement skills - You will be able to demonstrate your ability to communicate effectively with a diverse audience, managing complex, technical issues in a clear and digestible format 

• Proven analytical capabilities, supporting robust judgements - You will be proficient at reviewing complex information or data; and exercising robust, consistent judgements that balance a range of competing factors 

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Our Values & Diversity 

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. 

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. 

Did you know? 50% of our Executive Committee were the first in their family to attend university. 

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications minority ethnic, disabled, and neurodivergent candidates for our senior associate role. 

Benefits of working at the FCA 

• 25 days holiday per year plus bank holidays  

• Hybrid working (work from home up to 60% of your time) 

• Private healthcare with Bupa  

• A non-contributory Pension of at least 8% 

• Life assurance 

• Income protection 

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. 

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides. 

Follow this link to see what life is like at the FCA - Life at the FCA 

Application Support 

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. 

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you. 

Useful Information and Timeline 

• This role is graded as: Senior Associate - Regulatory 

• Advert Closing Date: 23:59 on 26th March 2025 

• CV review/shortlist: 28th March 2025  

• First Round Case Study Assessment and Competency Based Interview: From 7th April 2025 

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.  

Got a question? 

If you are interested in learning more about the role, please contact:  

• For external applicants, please contact Aaron Ward at [email protected] 

• For internal applicants, please contact Louise Nash at [email protected]​ 

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Applications must be submitted through our online portal. Applications sent via email will not be accepted.