Job Description
Location(s):
- 55 Princess Street, Floor 3, Manchester, M2 4EW, GB
Line Of Business: Customer, Operations, & Risk OU(COR OU)
Job Category:
- Sales & Marketing
Experience Level: Experienced Hire
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
* Experience: Experience in technical customer support, ideally in a SaaS environment.
* Technical Skills: Proficient in Python programming, SQL, and API integration. Capable of troubleshooting technical bugs and issues.
* Customer Service: Strong customer service skills with a drive to excel and contribute to a dynamic, fast-growing team.
* Analytical Abilities: Excellent analytical skills and persistence in problem-solving; experience in supporting enterprise applications is a plus.
* Communication Skills: Outstanding verbal, written, and organizational skills.
* Adaptability: Demonstrated creativity, flexibility, enthusiasm, and a willingness to learn.
* Industry Knowledge: Exposure to the financial industry, banking, and/or capital markets is advantageous.
Education
Bachelor’s degree required; preferably in Information Technology, Computer Science, or Finance
Responsibilities
Providing our customers with world class customer service is key to our success. Our client service specialists are provide superior Customer Service as the first point of contact for Moody's’ customers across a wide range of products.
* Deliver Exceptional Customer Service: Provide top-tier support for Moody’s industry-leading products, ensuring each client interaction is courteous, professional, accurate, and timely.
* Client Communication: Engage with clients in a respectful and effective manner, addressing their inquiries and concerns promptly.
* Case Management and Escalation: Manage client requests efficiently, escalating issues when necessary while maintaining ownership until resolution.
* Cross-Functional Collaboration: Build strong working relationships with colleagues in Client Service and partner teams, including Product, Sales, Customer Success, Engineering, Research, Data, and Analysts.
* Feedback Channeling: Capture and relay client feedback on product features and functionality to the relevant teams.
* Knowledge Base Contribution: Create and maintain content for the Moody’s Knowledge Base to assist clients and team members.
* Support New Initiatives: Assist in the launch of new products and business initiatives, ensuring smooth transitions and client satisfaction.
* Identify Sales Opportunities: Spot potential sales and up-sell opportunities, contributing to business growth.
#LIhybird
About the team
Our Client Services team is responsible for inspiring customer connection and loyalty at scale.
We help Moodys ensure our customers have a world class experience by providing information , guidance and support . By joining our team, you will be part of exciting work across many different products and services.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
In a world shaped by increasingly interconnected risks, Moody's helps customers develop a holistic view of these risks to advance their business and act decisively. With a rich history of expertise in global markets and a diverse workforce in more than 40 countries, Moody's unites the brightest minds to turn today's risks into tomorrow's opportunities.
We are committed to cultivating a culture where every individual feels a sense of belonging. We strive to create an environment where all employees can safely express their true selves, regardless of their gender identity, sexual orientation, race/ethnicity, age, veteran status, disability, or any other personal characteristic.
We recognize the importance of supporting and understanding each other. Our commitment extends to maintaining a respectful and inclusive workplace with zero tolerance for racism, antisemitism, Islamophobia, sexism, homophobia or any other expression of hate, in any form, for any group or community.
We also believe that everyone should have an equal opportunity to succeed. This dedication extends to growth opportunities for both our employees and our communities.
Return to Work is Moody’s
Are you ready to re-ignite your professional career with a diverse and inclusive team? Moody’s RE-IGNITE is a 16 week paid full-time opportunity designed for people who wish to re-enter the workforce after a minimum two-year hiatus. RE-IGNITE includes opportunities in Canada, India, the US and the UK.
As part of RE-IGNITE, you will join one of our dynamic teams where you’ll benefit from a number of hands-on projects, coaching & mentoring, leadership development, and networking opportunities. This opportunity could lead to a full-time role with Moody’s. Imagine what we can build with you.
Apply to a RE-IGNITE opportunity today.
Testimonial:
RE-IGNITE Alumni: Veena, Know Your Customer
“Moody’s RE-IGNITE was the kind of return-to-work opportunity I was looking for when I felt ready to re-enter the workforce in a full-time capacity. During RE-IGNITE I had the opportunity to work on live projects, strengthen and expand my skill set, learn about different aspects of the business, interact with Moody’s senior management and learn from their experience. RE-IGNITE helped me immensely in easing back into the workforce.”
RE-IGNITE Alumni: Melba, Data Solutions
“RE-IGNITE was a great experience. Not only was it a well-managed and supportive transition back to the workforce, but it was also a great way to learn about the Moody’s culture and ensure a good fit. The broad exposure to diverse people and senior management enhanced our knowledge of all Moody’s lines of business.”
RE-IGNITE Alumni: Joanna, Corporate Finance Group
“RE-IGNITE was a terrific way to not only return to the workforce, but also to learn about Moody’s as a company, its culture, and especially its strong focus on diversity and inclusion.”