Cyber Support Technician

Job Title: CYBER SUPPORT TECHNICIAN

Contract Type: Permanent

Location: Alderley Edge/Edinburgh

Working style: Hybrid 50% home/office based

Closing date: 26th March 2025

We are expanding our security and resilience team within the CISO office. Over the last few years, we have been on a continuous improvement journey and are looking to expand our Cyber team further. With a security team of over fifty professionals, this new role will enhance our capabilities in combating the ever-evolving cyber threat landscape.

We are looking for a dedicated and enthusiastic Cyber Support Technician to join our Cyber Security team. In this role, you will play a crucial part in maintaining the security infrastructure that protects our organisation from various threats.

As a Cyber Support Technician, you will be responsible for ensuring the seamless operation of security technologies that protect the organisation from a wide range of threats, internal and external. In addition to supporting the development and implementation of security systems and controls, you will be responsible for monitoring, managing, and maintaining the security infrastructure, thereby playing a crucial role in safeguarding the organisation's data, assets, and overall cybersecurity posture.  This role is perfect for someone with a positive attitude and a keen eye for detail.

Are you passionate about cybersecurity and eager to advance your career in a dynamic and supportive environment? Join us and be a part of a team that values personal development, innovation, and excellence in cybersecurity. Whether you have hands-on experience with cybersecurity or similar infrastructure platforms, we would love to hear from you!

 About the role

• Provide 2nd line support for cyber technologies, ensuring robust technical controls to protect the organization from threats.
• Resolve incidents and requests related to cyber technologies within agreed SLAs.
• Maintain system uptime and availability, ensuring no unplanned outages due to cyber technologies.
• Support junior team members and Cyber Engineers in identifying opportunities to enhance controls.
• Maintain disaster recovery procedures and provide technical support for disaster recovery tests.
• Produce and maintain technical documentation related to security technologies.
• Work as technical resource on initiatives to implement new cybersecurity controls.
• Stay updated with industry best practices by attending security-related events and subscribing to cyber-related podcasts and papers.
• Manage risk and compliance effectively, ensuring adherence to internal policies and procedures.
• Remain up to date on the latest cyber technologies and threat landscapes

About you 

• You have a strong analytical and methodical approach to solving technical challenges.
• You possess a high level of accuracy and a dedicated work ethic.
• You have excellent problem-solving and analytical skills, along with effective communication and presentation abilities.
• You have hands-on experience with cyber security platforms from industry leaders, including EDR, SIEM, IPS, WAF, DLP, Identity & Data Management, and Network Security technologies. Experience with related infrastructure technologies is also acceptable.
• You are hands on experience with cloud platforms such as Azure and AWS.
• You have experience with ticketing platforms like ServiceNow.
• You have worked within a regulated environment in the financial services industry.
• You stay updated with industry best practices by attending security-related events and subscribing to cyber-related podcasts and papers.
• You can produce and maintain technical documentation related to security technologies.
• You maintain composure and professionalism in pressurised and uncertain situations.
• You take personal responsibility for self-development.
• You continually analyse and evaluate own performance to identify areas for improvement.
• You have hands on experience in scripting languages such as Python or PowerShell.
• Security qualifications such as CompTIA Security+ are preferred but not required.

About Royal London

We are the UK’s largest mutual life, pensions, and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values of: - Empowered, Trustworthy, Collaborate, Achieve. 

We have always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits