Head of Risk Management - Operations

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Head of Risk Management - Operations

About This Role

We're looking for an experienced and Customer Focused Head of Risk Management to evolve and oversee our first line risk strategy for Capital One UK’s Operations Teams

You will be working in the first line of defence, responsible for working with business partners to identify and mitigate potential risks to Capital One within the UK Operations function.

Senior Risk Managers at Capital One are highly motivated with excellent organisational and communication skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.

What You’ll Do

• Reporting to the Head of Risk in the UK business, you will play a key role in contributing to the effective design and delivery of our risk management strategy 

• Lead our Operations Risk team, playing a trusted advisor role to the Head of Operations, and their leadership team, helping them to achieve their objectives in a well managed way. 

• Stay abreast of regulatory changes and influence and support key regulatory change projects

• Support process management teams within the first line and ensure the business maintains a ‘Dynamic and Well Controlled’ standard for process ownership, risk management and controls.

• Serve as a liaison, interfacing with business partners, Tech, and other assurance functions, such as legal and compliance, to drive meaningful reductions in risk

• Synthesise data and reporting; perform analysis and bring valuable business insights through evaluation of relevant information and insights

• Design, implement, and/or influence internal governance processes in line with Enterprise standards and expectations. 

• Assess controls, and glean insights from issues and events across business areas

• Manage, implement and deliver on a key program of risk deliverables

What We’re Looking For

• Experience as a senior Risk leader, ideally within a regulated industry

• A critical thinker who seeks to understand the business, its processes, risks and control environment

• The ability to foster an environment of trust, collaboration, and belonging.

• A relentless focus on quality and timeliness

• You will be comfortable in adapting to change, embracing bold ideas, and are intellectually curious. 

• Ability to develop influential relationships based upon shared risk objectives

• A passion for coaching and investing in the improvement of the team 

• Experience in working with a wide range of stakeholders and possess the confidence to be able to challenge and influence external and internal stakeholders

• Confident judgement to formulate proposals and make solid recommendations to senior stakeholders

Where and how you'll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected]  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.