Supplier Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Supplier Manager

About the role

This is an exciting opportunity for you to join Capital One’s UK Supplier Management Office (SMO).  We have opportunities supporting our Technology and Marketing & Analysis categories.

Our Supplier Management Office is responsible for the management of the end-to-end Third Party life cycle for Capital One in the UK, including sourcing, contracting and ongoing supplier and relationship management.

You’ll play a key role in managing assigned third party suppliers.  You’ll support the business area stakeholders by overseeing the holistic relationship between Capital One and the assigned third parties, to ensure a stable and effective supply chain.

You'll be joining a growing team of Supply Chain professionals who are passionate about Supply Chain as a career and understand the value and importance of every part of the Supply Chain process.

What you’ll do

• Be the assigned Supplier Manager for the key relationships you manage, and will be responsible for undertaking all required activities to comply with Capital One's Third Party Management Policy at all stages of the Supplier life cycle (Due Diligence / Selection / Contracting / Onboarding / Monitoring / Offboarding). 

• You will work alongside  peers within SMO including other Supplier Managers, our Risk and Governance team, and our Sourcing function.

• Act as the primary point of contact for your suppliers and internal business stakeholders. You will manage an effective governance structure to enable the appropriate level of communication and interaction between Capital One and your suppliers.

• Build up a detailed knowledge of your supplier’s business so that you can build credibility with your numerous internal and external supplier stakeholders, deliver the best service for Capital One through your suppliers, and help establish a longer term strategic path for the business within your category of suppliers.

• Work closely with your internal business customers to understand issues, continuous improvement suggestions, new work requirements etc. This will allow you to lead /facilitate appropriate discussions with your suppliers to drive the right value back into our business.

• Build wider market knowledge and insight for the category of Suppliers you manage. This expertise will enable you to continue to evolve the relationships and assist in the development and delivery of category/supplier strategies.

• Be a proficient Contract Manager - this will include managing the Supplier in accordance with contract, but also liaising with legal teams to amend, vary, renew and add to Contractual arrangements over time (and in accordance with key internal policies and in support of relevant external regulation/guidance).

• Ensure business goals are met through strong performance, risk and relationship oversight of our extended supply chain and ensuring compliance with Capital One’s Third Party Management (TPM) policy, working closely with internal teams..

• Travel to various Capital One and third party sites as the role requires

What we are looking for:

• Relevant Supply Chain Experience with demonstrable results and outcomes. We would like to see specialism in Supplier Management, with strong commercial, risk management, analytical, problem resolution skills (Desirable)

• Excellent and demonstrable communication, relationship building and stakeholder management skills. (Essential)

• Previous experience of Risk Management as a core component of your role. We operate in a highly regulated industry so having an eye for detail and ensuring full compliance with all Corporate and Business Unit level policies and procedures is a must. (Desirable)

• Contracting experience. This role requires the role holder to work closely with COEP Legal to deliver Framework Agreements as well as core MSA’s & SOW’s across your supplier base  (Desirable)

• Ability to build strong internal and external relationships  (Essential)

• Capital One operates in a truly collaborative environment, as such we need a real team player who will focus on both individual goals - but also the wider success of the SMO function and Capital One UK business.  (Essential)

• We are looking for someone with enthusiasm and passion for Supply Chain Management. Someone  who has, and is prepared to continue to develop, fully rounded end to end lifecycle specialisms and skills. (Desirable)

Where and how you'll work

This is a permanent position based in our Nottingham office.  

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected]  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.