Quality Assurance, Monitoring & Testing Lead Analyst - VP - London

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank. Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

The overall objective of this role is to help define and implement the QAR procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standard, Procedure and Methodology Manual
• Working closely with stakeholders and adding value and improving conformance with Wholesale Credit Risk standards and processes across the first line of defence
• Responsible for the development and implementation of methodology guidance and tools that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class In-Business QA function
• Proactively identify areas of potential enhancement of In-Business QA Methodology and QAR process.
• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.
• Conduct ongoing and periodic assessment of the quality of the QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:
• Identifying process improvements from the reviews of work papers completed in the QARs
• Provide feedback and contribute to enhancement of training required to In-Business QA staff
• Collaborate, provide oversight, consultation, and guidance over the assessment of methodology related questions from In-Business QA staff performing the QARs.
• Help drive technology solutions to support QAR activities
• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assess the impact to In-Business QA Methodology.
• Provide ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.
• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices
• Support the Global Head of WCR In-Business QA on internal projects and initiatives
• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable assurance experience, including 5-7 years in banking, credit risk management, internal audit, or risks and controls.
• Strong knowledge of risk management and control frameworks obtained through experience in large financial organizations.
• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes
• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly
• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement
• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.
• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation
• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Skills / Competencies:

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision
• Effective in taking ownership and following up on allocated tasks from start to completion
• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

· BA/BSc or higher degree in Business (MBA), or any other related subject

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