Salary - Up to £70k + annual bonus & benefits
Location - Edinburgh or Glasgow
Office Attendance - Our roles are hybrid; however, you should be able to travel to our Glasgow or Edinburgh office 1 day per week for this position.
This is a 12-month FTC position.
Closing Date - Applications close on Friday 16th May at 5pm
A chance to thrive
We’re looking for a Banking Services Manager to join our Payments & Banking Services team at Tesco Bank, part of Barclays Bank UK Plc.
This is an amazing opportunity to lead on supporting the most Important Business Services (IBS) that we deliver for our customers, whilst interacting with senior leaders as you manage the Tesco Bank services forum.
As we continue to integrate with Barclays you’ll be a key individual in the customer service proposition and management of these IBS.
What you’ll be doing
• Working with key stakeholders you drive improvements in Tesco Bank’s service proposition and management of Important Business Services/Operational Resilience.
• Collaborating with key internal and external stakeholders to understand performance to mitigate performance hotspots, risks and vulnerabilities.
• Managing the Tesco Bank Services Forum and supporting IBS owners in delivering the requirements by the Operational Resilience Programme.
• You’ll also be supporting the process of exiting the existing arrangements that Tesco Bank has with Tesco Group as a result of the sale to Barclays Bank UK Plc.
We need you to have
• Strong understanding of how process improvements can be used to drive and influence our customer outcomes. This will involve also understanding any potential Risk impacts
• Experience of confidently managing senior stakeholders, both internally and externally
• Strong demonstrable experience with MS products to prepare presentations for senior leadership
And if you have any of these, even better
• Understanding of Operational Resilience aims
• Knowledge of what Important Business Services means to customers and Tesco Bank
• Strong communicator
We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
What’s in it for you
• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
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