Market Ops and Margin Tech Production Management Head - Director

The Global Head of Market Operations Tech (MOT) production management role will oversee a large groups of employee and contractor resources in locations across the globe. The head of MOT Production Management will play a crucial role in the organization's simplification efforts and will work closely with technology, business, and operations heads to support the Markets business goals and objectives. The role will be reporting directly to the Managing Director of Markets Production Management.

Role / Position Overview:

We are seeking a high motivated leader to oversee a fast evolving Operations technology platform to support a growing markets business.   The position will be leading a team of application support engineers responsible for improving the safety and soundness of Markets back-office systems including Cash products, OTC Derivatives, FX Settlement, and Margin. You will partner closely with the business and product managers to deliver a world class Production Support team.  

The Apps Support Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.

 

Key Responsibilities:

• You will oversee all aspects on the Market Operations production platforms including Cash, Derivatives, Margin and other products.
• Lead organization from traditional technology operations to an engineering culture
• Contribute to the design and development of system architecture and work with the end-users of the system. Deep dive on the architecture of existing systems to enhance the quality of the deliverables.
• Vendor relationship management including oversight for all offshore managed service.
• Improve the service level the team provided to our end users, which included maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• You will establish a strong culture of Cyber Security awareness and ownership across Markets Ops tech informing and preparing our teams to effectively respond to evolving Cyber Security threats.
• You will lead the development teams on application stability and supportability improvements.
• Work closely with infrastructure teams on improving the reliability and availability of the trading environment.
• Formulate and implement a framework for managing capacity, throughput and latency.
• Define and implemented application on-boarding guidelines and standards.
• Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.

Development Value:

• Excellent exposure to a continuously improving Markets technology stack and industry award winning businesses
• Strong partnership with Front Office businesses, Operations, Middle Office,  Compliance, Risk& Controls, Development and Infrastructure
• Commitment to leadership development and engineering training
• A career path in Production Management

Essential Knowledge/Experience:

• Experience working in a large organization including Markets Tech experience
• Previous experience working with stakeholders in Application Development and Infrastructure 
• Demonstrated experience managing teams, or serving as a manager of managers
• Experience with modern observability tools.
• Developing and implementing support tools
• Hands on experience with financial products.
• Understanding of problem management methodologies
• Ability to communicate well at all levels
• Strong organizational skills and Self-motivating
• Ability to work in a team environment
• Ability to objectively review and manage talent development
• Experience driving training and knowledge transfer workshops
• Recruiting and building talent network
• Past management of business continuity and aiding in architectural design and assessment for critical batch and feed oriented work streams
• Well versed in trade completion/settlements solutions; understanding of front-to-back business/system processes
• Experience with deal attribution analysis
• Experience using ticketing software

Additional Awareness of the Following Technologies:

• Working experience with modern operating and enterprise databases
• Autosys or other Batch Scheduling systems
• Capacity Planning/Forecasting
• Storage platform performance/capacity analysis
• Knowledge Network/Data analysis, troubleshooting