Managing Director, Global Head of Investor Services Technology - C16

The Global Head of Investor Services Technology is part of the Services Technology Senior Management Team and is responsible for the day-to-day activities and strategic Technology development of Citi’s Investor Services functions, which include Custody, Fund Services and Execution Services businesses.

The Investor Services Technology Head will be responsible for a cash budget of approximately $360 million and a global headcount of ~2,100 (inclusive of direct and contract staff), deployed across multiple global locations.

As Citi continues to grow and evolve their global businesses, there is a strong mandate to ensure provision of world class IT delivery and operations, supported with innovation and partnership with the business.

Job background/context:

The Investor Services business aims to provide institutional asset managers with an end-to-end service proposition for all their banking needs: the Custody, Fund Services and Execution Services businesses are key enablers and differentiators for Citi.

Custody: provides securities settlement and clearing, safekeeping, and asset servicing to institutional clients through a proprietary sub-custody network of 60+ markets and third-party custodians or International Central Securities Depositories (ICSDs) in an additional 40+ markets.

Fund Services: offers comprehensive solutions and cross-product expertise, including fund accounting and administration, middle office, transfer agency, fiduciary services and ETF services.

Execution Services:  supports our global clients with a suite of value-added services, including agency securities lending, foreign exchange solutions, and collateral management

As we continue to grow and evolve our global businesses, there is a strong mandate to ensure provision of world class IT delivery and operations, supported with innovation and partnership with the business.

Key responsibilities:

The Investor Services Technology Head will be responsible for the following aspects:

• Lead and manage a large, diverse global technology organization with an annual spend of approximately $360MM

• Lead the strategic roadmap for Investor Services Technology in line with business objective

• Structure the team to ensure greatest impact, efficient use of resource and alignment to business structures as possible. Set a clear vision for the team around roles and responsibilities

• Deliver scale and efficiencies through innovation, process improvement, simplification of the technology stack and strategic outsourcing and vendor partnerships

• To build relationships and manage/partner with multiple senior-level client contacts, act as trusted advisor to both internal and external clients

• Manage the regulatory agenda in line with broader business objectives and working with other key IT and business stakeholders to ensure consistent delivery and prioritization of such initiatives

• Be responsible for and lead risk & control related activities

Development value:

• Highly visible strategic leadership role with senior level contact across CIO and the businesses

• Senior client representative of Citi engaging with senior members of client organization

• Leadership and management of vast and diverse people and process footprint

Knowledge/ experience:

The successful candidate will be a commercially minded, business technology executive who can partner effectively with other senior leaders to drive large-scale, global initiatives across business units and geography.

Successful individuals will have operated as a senior technology executive with a sustained track record of high performance and demonstrated transformational success. They will have demonstrated experience in driving productivity and efficiency initiatives, both standalone and/or with partners, with the ability to test decisions from a strategic perspective.

The role will ideally have a combination of the following:

• Substantial experience in a senior technology leadership role within the functions listed above

• They will be able to demonstrate deep technical expertise and business knowledge and be known within the industry for their experience and track record

• The candidate should be able to build exceptional peer relationships with key stakeholders in the business and form strong and trusted partnerships

• They will be able to balance the need to provide world class technology solutions with the ability to tightly manage costs and ensure clear value and return on any investments

• The candidate will have deep knowledge of industry rules and regulations and an understanding of what best practice means in running large-scale technology environments

• A senior change leader, who recruits, develops, retains, manages, and inspires exceptional diverse talents

• Strong client focus, able to operate as a partner to senior business stakeholders

• Requiring 10+ years in a fast-paced financial services firm understanding the fiduciary responsibilities

• Ability to make tough and difficult decisions and to drive implications with integrity and consistency

• Ability to operate in Global Matrix Environment

• They will also develop external relationships to maintain a point of view on competitors and their operations

• They will be a strong communicator of strategy, goals and status

• They will be an innovator and able to influence the required change to execute

Skills:

The successful candidate will be a strategic engineering leader who has a proven track record of working closely with senior business partners and multiple stakeholders. They will be seen as a trusted advisor to senior business partners as well as to peers due to their strong mind-set in terms of risk & control, financial management and delivery, and experience maintaining stability across operating and client facing platforms.

Additionally:

• Proven ability to operate through influence

• Able to successfully navigate a large, global organization

• Resilient, able to adapt to change and implement changes rapidly while always seeking continuous innovation and improvement

• Exceptional ability to rank strategic and operational choices — willing and able to be hands-on and hard working

• Superior organizational skills and an affinity for detail.  Able to simultaneously manage multiple, mission-critical projects and the flexibility to adapt to changing priorities

It will be important to possess:

• A mature and focused character, able to work alongside the top team who are intimately involved in the delivery of a world class technology service

• The ability to establish and build trust with professionals throughout the business and IT as a leader, an advisor and a business partner to the organization with a clear customer orientation

• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint

• Significant energy and ability to function in an intense environment demonstrating initiative and operating with an “owner-minded” attitude

• A results driven manner, determined to achieve agreed goals, demonstrating significant decision making capacity

• Ability to conceptualize aspects of the organization's model and its future development.

• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels

• Exceptional communication and presentation skills with the ability to persuade.

• Strong value system and sense of ethics

Qualifications:

Degree in Computer Science, Information Technology or related discipline. Advanced degree preferred.

Competencies:

Strategic Thinker / Business Process Transformation / Innovation via emerging technologies / Influencer / Results Oriented / Decision Maker”