Senior Fraud Service Advisor

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Senior Fraud Customer Service Advisor

SALARY: £28073

LOCATION: Newport, Tredegar Park

HOURS: Full-time

WORKING PATTERN: Flexible Mixed pattern:

• Start times between 7am and 1pm and end times between 3pm and 9pm
• Maximum of 5 out of 7 days (based on a Monday-Sunday week)
• Maximum of 25% weekend days over a 4 week period

START DATE: 04/08/25

About this opportunity

Do you want to be part of a brilliant team who are passionate about delivering best in class service to our customers, both now and in the future?

We are currently looking for motivated individuals to join us and help support customers from our Halifax, Bank of Scotland, and Lloyds Bank brands.

Can you imagine what a worried customer is going through when they call about unknown transactions? You will be trained to be able to solve the problem, there and then, to protect our customers and the bank from harm. The work you do will have a huge impact.

You will take inbound customer calls, utilising several systems to help protect, preserve and recover our customer's money, supporting our customers in moments that matter and offering a clear, concise resolution to customer issues.

You will begin to understand what matters most to them and if you don't know the answer then you'll have access to plenty of colleagues and resources to help you become better every day...

About us

Like the modern Britain we serve, we are evolving. Investing in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers.

What you'll need

There's no need for any previous financial services experience... We'll provide all the training you need around our products and services in a comprehensive 6-week programme to enable you to support victims of fraud.

Crucially, you're a people person - working closely with your team and other departments to provide a really pivotal service to millions of customers.

You will want to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.

And you'll show the commitment to deliver on your promises and go above and beyond for your customer.

You will need an eye for detail to identify the latest fraud trends and scams and the ability to learn how to best utilise several fraud systems while performing well in a fast-paced environment.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We have a range of colleague networks free to all colleagues, each of them offers a range of opportunities and events, including mentoring, career development, networking, and access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. If you require reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A market leading pension contribution of up to 15% meaning by paying 6% into your pension you save a massive 21% each year for later life.
• Company paid Private medical benefit through BUPA.
• Annual Bonus scheme
• 12 Benefits you can adapt to your lifestyle, such as discounted shopping at hundreds of UK retailers and cycle2work.
• 22 days' holiday, with bank holidays on top and opportunity to buy even more.
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that is interesting and makes a difference to millions of people? 

Join our journey.

Looking to progress in your career? Look no further and join our fraud team at the Tredegar Park site!

About our Tredegar Park site…

We have an amazing record of accomplishment for developing our colleagues to the highest level.

Our values are the foundation of our culture, we are a welcoming and inclusive office. We have a prominent level of trust with our advisors with a level of autonomy and collaborate to ensure we are best serving our customers and rewarding our advisors for a job well done. We have a passion for development, and our pioneering site has award-winning teams and Leadership to help progress your career - including access to Apprentice schemes, development mentors, catalyst roles and so much more!

It is not just a site for work, but also offers: 

• An extensive canteen 
• A kitchenette area on each floor which is equipped with a fridge & microwaves.
• Free hot and cold drinks and a range of vending machines
• On-site car parking with 6 EV charging spaces
• Break out areas equipped with TVs etc.
• Onsite Gym with shower & changing facilities
• Prayer & Quiet reflection, returning mothers and First Aid rooms
• Good travel networks (Newport City Central train station 3.2 Miles from office)
• Lots of green spaces to enjoy around the site and woodland walks

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.