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Resilience Tooling, Automation & AI Manager

Full Time Finance

Job Description

End Date

Monday 23 June 2025

Salary Range

£81,999 - £91,110

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

Job Title: Resilience Tooling, Automation & AI Manager   

Location: London. Hybrid working 40% of the working week in the office & the rest from home 

Salary & Benefits: £81,999pa to £100,000pa (dependent on experience and location), plus the benefits listed below 

Flexibility Works: We’re extremely flexible employers, offering a range of options to suit your lifestyle including flexible hours, flex-summer holidays, flex-bank holidays, great parental support and a real focus on finding work-life balance! 

We’re the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group!  The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group. 

The Data Resilience team is a new chapter within the Chief Data and Analytics Office. It has the responsibility to define and embed new Strategies, Operating Models and Control Frameworks to protect the Banks critical data services that our customers, colleagues and the market rely upon.  

Want to hear more? 

The aim of the team is to protect our customers, colleagues and markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA. The Data Resilience Team was created as a sub-function to support the wider operational resilience regime, with a key focus on critical data assets.  

The Data Resilience team have 4 main objectives: 

  • Identify and define critical data assets that support our Important Business Services (IBS). 

  • Assess the level of resilience around those assets; and 

  • Collaborate with Platform and Engineering Teams to recommend improvements or changes to strengthen the Bank’s data resilience position. 

The Data Resilience team typically manage the E2E delivery of data resilience, including requirements gathering, definition, user stories and ServiceNow platform management. A key part of the assignment is to define/design/test and implement tooling requirements around this, as well as embed the latest technologies such as Gen AI/ML to improve resilience across the bank. 

About the Role 

As technology evolves and banks are increasingly looking to utilise GenAI to significantly make processes more secure, efficient, and customer-friendly, the Data Resilience Team is also looking to deploy GenAI to support the work we do. Consequently, we are seeking a forward-thinking Resilience Tooling, Automation & AI Manager to drive the integration of AI systems into our operational and data resilience framework. This role will focus on identifying, assessing, and mitigating the risks AI introduces to the continuity and stability of critical business services. You will work cross-functionally across technology, risk, compliance, and data science teams to ensure that AI-enabled processes remain resilient, explainable, and aligned with regulatory expectations.  

About you: 

  • Proven experience in operational resilience, risk management, or business continuity within financial services or a regulated environment. 

  • Strong knowledge of AI/ML technologies, model governance, and responsible AI principles. 

  • Understanding of machine learning models, natural language processing (NLP), and AI algorithms. 

  • Knowledge of model lifecycle: training, validation, deployment, and monitoring. 

  • Ability to assess and mitigate risks from AI systems (e.g., model drift, bias, explainability). 

  • Familiarity with resilience frameworks and regulatory expectations (e.g., PRA SS1/21, FCA PS21/3, DORA, NIST AI RMF). 

  • Experience working with AI/ML platforms and monitoring tools (e.g., MLflow, Azure ML, SageMaker, Databricks, Python etc). 

  • Excellent stakeholder management and communication skills. 

Desirable: 

  • Technical background in AI/ML, data science, or software engineering 

  • Experience with cloud-native AI environments and SaaS-delivered AI products. 

  • Exposure to incident response and major event management involving technology failures. 

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more 

We also offer a wide-ranging benefits package, which includes…

  • A generous pension contribution of up to 15%

  • An annual bonus award, subject to Group performance

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group
About Lloyds Banking Group

 

We're changing financial services, and we want you to join us.

We're the UK's largest financial services group, with our 25 million customers and a history stretching back more than 300 years.

We pride ourselves on creating a great environment for colleagues to work in, one which is inclusive and driven by our values. This is critical to our business success as we know that colleagues who can show up to work as themselves are those that bring their best.

We're an inclusive and open organisation with a scale that creates a vast range of roles and opportunities. We offer a plenty of options for continual personal growth and you'll be part of a culture which embraces diversity of talent, creativity, skills and thinking among our teams.

 

 

Workplace Initiatives

Opportunities for people returning from a career break

Yes our Returner opportunities offer a career path to candidates with a 18 month year break in their career’ with ‘Yes, our Returner opportunities are aimed at candidates who have had a 18 month or more career break

Leadership development programmes?

Yes

Mentoring programmes?

Yes

Coaching programmes?

Yes

Employee-led diversity networks?

Yes

Internal women’s networking groups?

Yes

Open to discussing flexible work arrangements at interview stage?

Yes

No. of weeks paid maternity leave at full salary:

 20 weeks based on full pay + 19 weeks at the current statutory maternity pay rate

Minimum weeks tenure required to be eligible for paid maternity leave:

No qualifying service period

No. of weeks paid paternity leave at full salary:

6 weeks

Minimum tenure required to be eligible for paid paternity leave:

No qualifying service period

Gender pay gap reporting information (insert year) (UK): 2022

Average pay gap:

 30.5%

Median pay gap:

33.6%

Average bonus gap:

 62.5%

Median bonus gap:

69.5%

Signatory of the UK Women in Finance Charter?

Yes

Targets to raise the number of women in leadership?

Yes

Targets to raise the number of BAME individuals in leadership?

Yes

Listed in the Bloomberg Diversity & Inclusion Index?

Yes

Flexible Working Policy

We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.

For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.

 

Flexible Working Policy

We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.

For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.

Returner opportunities

Returning to work after time away can be challenging. That’s why we offer Returner opportunities that are designed to assist people returning to work after a career break of 18 months or more and our roles are permanent from the day one. Whether you’ve been away from work due to parenthood, illness, or even travel, we’re looking forward to hearing from you as we continue to grow!

What can you expect?

Coming back into the world of work after a career break can be really daunting – and we therefore know how important flexibility is. We’re very aware that ‘normal’ office hours aren’t always doable, so will happily have the discussion about different working patterns with you.

These roles have been created with your career break in mind, making sure we are there to support you in your transition back to work. You will be brought in on a permanent contract and given meaningful work from day one. Plus, you’ll be paired with a buddy or mentor from your team to help guide you along the way. You’ll also benefit from being part of the wider Returners Community and have the chance to create a personal development plan that works for you.

Who are we looking for?

While banking or professional services experience is desirable, especially for some roles, we care more about the transferable skills you can bring to our business.

Testimonials

I had a good network of colleagues already working for Lloyds Banking Group, who were all very passionate about their roles - so it felt the right choice for me and gave me the courage to apply for a Business Analyst role through the Returners. It was a seamless recruitment experience and I was offered a role in the work I wanted to do.

Olufunke Oladinni, Business Analyst


I love being a Project Manager, and I can’t recommend the Lloyds Banking Group Returners enough. It’ll springboard your career, giving you the best opportunity to relaunch yourself and maximise your full potential.

Justin Pierce, Project Manager



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