HR Digital Content and Digital Journeys Lead

HR Digital Content and Digital Journeys Lead (12 Month FTC)

Division – HR

Department - HR Policy and Delivery

Salary - National (Edinburgh and Leeds) ranging from £43,300 to £57,766.67 and London from £46,400 to £61,800 per annum (salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The HR Policy and Delivery Department is responsible for developing, implementing, and maintaining HR policies and delivering HR services across the organisation.

The role will report into a Senior Manager and will work closely with the HR Systems team.  This is an exciting opportunity to be part of a high performing HR division, which will enable the FCA to deliver its priorities by driving cultural change and increasing organisational effectiveness, whilst supporting HR delivery

What will you be doing?

• Play a critical role in the refresh and redesign of the overall HR digital customer journey for FCA/PSR colleagues, including with our HR systems
• Create, improve and manage user centred digital HR content that meets user needs. This will include participation in initiatives including the refresh of our Employee Handbook and HR knowledge articles
• Use data and evidence to identify user needs. Map journeys and user stories to inform content strategy and design decisions
• Design digital HR user journeys and logical navigation across a content library to approved digital standards
• Create, improve and manage user centred digital HR content that meets user needs. This will include participation in initiatives including the refresh of our Employee Handbook and HR knowledge articles
• Identify and build strong relationships with HR stakeholders, influencing and collaborating with them to improve the structure and quality of digital content
• Promote content design discipline: sharing knowledge and best practices across HR to elevate the role and impact of digital content design

What will you get from the role?

• Be impactful, you will collaborate closely with subject matter experts and other stakeholders to deliver user-centred content that enhances the colleague’s experience
• Be creative and innovative, playing an important role in the redesign of our digital HR customer journeys
• Gain experience in advocating and explaining your design ideas, receiving feedback from a wide range of internal stakeholders

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Experience in designing content to meet user needs and make complex language and processes easy to understand
• Experience in writing, editing and publishing digital content, and experience in using content management systems
• Experience of using data, research and evidence to review and evaluate content to make improvements

Essential

• Show a deep understanding of end-to-end journeys and how content is affected within these journeys
• Work autonomously and deliver to deadlines while coordinating work across distributed teams
• Build strong internal stakeholder relationships - collaborating, influencing and contracting to deliver project outcomes
• Excellent ability to write in Plain English and structure documentation to meet user needs
• Deliver through others and operate as a critical friend to improve HR digital user journeys and content.

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa as standard
• A non-contributory pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  
• Life assurance of eight times your basic salary  
• Income protection as standard  

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Senior Associate - Corporate
• Advert Closing Date: 23rd June
• Shortlist: 25th – 26th June
• First Stage Interview: w/c 30th June

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got a question?

If you are interested in learning more about the role, please contact: [email protected]

Applications must be submitted through our online portal. Applications sent via email will not be accepted.