Digital Product Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Digital Product Manager

About this role

At Capital One our Product Managers drive the delivery of value; fostering collaboration, and taking responsibility for where and how we invest.

As part of our Digital Product team, you will support the creation, delivery and management of our digital products. You will be part of teams who work on identifying consumer needs and working closely with our engineers, designers and the wider business to deliver new products and roll out new features to existing ones.

What you’ll do

• Lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes, working with our cross-functional delivery teams, bringing together design, business and technology expertise

• Work closely with engineering teams, designers, and others to deliver products and features that are delightful and vital to the lives of credit card consumers 

• Learn about how consumer credit works so you can help us to disrupt it from the inside out

• Leverage technology to deliver innovative and resilient solutions that enable both near and long term value

• Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products

• Define and explore the product roadmap for the business outcome you’ll contribute to

• Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions

What we’re looking for

• You have experience and shown success identifying  business opportunities and translating them into digital consumer products and services.

• You bring a commercial approach, appreciating and using the impact digital experiences have on customer outcomes and business results

• You are willing and excited to get into the guts of a completely data-driven, highly regulated business, which comes with a lot of existing complexity

• You work well with diverse teams, partnering across the organisation to navigate an ambiguous and quickly changing environment

• You have a passion for digital experiences, you’ve worked with technical teams and are able to leverage it to creatively solve business problems

• You can credibly collaborate with and challenge business, design and technology stakeholders, in order to make the right trade-off decisions and mitigate product risks

Where and how you'll work

This is a permanent position based in our Nottingham office.  

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected]  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.