Salary - up to £85,000 + annual bonus & benefits
Location - Glasgow, Permanent
Office Attendance - Our roles are hybrid; however, you should be able to travel to our Glasgow office 2 days per week for this position.
Closing Date - Applications close 18th July at 5pm
A bank with a little more heart
We’re building something special at Tesco Bank, and this is an exciting opportunity to join our Banking Controls First Line Risk Function. As a Quality Assurance Senior Manager, you’ll lead a team of Quality Assurance Managers and Analysts, driving excellence across our Banking Products.
You’ll own and evolve our Quality Assurance Framework, develop and execute testing plans, and provide insightful reporting to senior stakeholders. Working closely with senior leadership, business risk partners, and product teams, you’ll play a pivotal role in shaping our control environment and influencing how we work.
Please note: The internal job title for this is role is Quality Assurance Senior Manager - Banking/Protect
What you’ll be doing
* Lead the development and maintenance of the Banking Quality Assurance Framework across all products, ensuring it supports a robust and effective control environment.
* Design, plan, and execute comprehensive quality assurance test plans.
* Collaborate with senior leaders across operational functions, outsourced service providers, and first-line risk teams to address Quality Assurance findings and implement proportionate remediation.
* Monitor and assess colleague performance across all customer touchpoints using a range of Quality Assurance methodologies.
* Track and report progress of Quality Assurance activities across internal and external functions, providing clear and actionable insights.
We need you to have
* Demonstrable experience in a Quality Assurance role within financial services with demonstrated success in implementing and enhancing Quality Assurance frameworks and methodologies.
* Proven ability to manage Quality Assurance activities across internal operations and outsourced suppliers.
* Strong written and verbal communication skills.
* Experience in leading high-performing teams and acting as a role model for the Bank’s values.
And if you have any of these, even better
* In-depth understanding of financial services, particularly loans, credit cards, and savings products.
* Strong influencing and stakeholder management skills, with the ability to gain buy-in at senior levels.
* Experience in risk and control roles within large financial institutions.
* Track record of building effective relationships with executive stakeholders.
We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
What’s in it for you
* Prepare for your retirement with our colleague pension scheme.
* Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
* Performance related annual bonus.
* Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
* Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else.
* Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
* A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
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