20 customer service jobs found in Belfast

End Date Friday 13 December 2024 Salary Range £24,539 - £25,830 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Join our fantastic Customer Service team… Job Description JOB TITLE:  Senior  Customer Service Advisor   SALARY:  £24,539 LOCATION:  Belfast HOURS:  Full Time (35 hours) WORKING PATTERN:  Flexible Mixed Start times between  7am and 1pm  and end times between  3pm and 9pm Maximum of  5 out of 7 days  (based on a Monday-Sunday week) Maximum of 25% weekend days  over a 4 week period START DATE:  3rd February 2025 About this opportunity Do you want to be part of a team that supports our vulnerable customers… Delivering the required empathetic, caring, and well-informed service to such customers takes a special kind of person. Perhaps you could help us make it possible? We're currently looking for...

End Date Friday 27 December 2024 Salary Range £24,624 - £25,920 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Join our fantastic Customer Service team… Job Description JOB TITLE:  Customer Service Advisor SALARY:   £24,624 LOCATION:   Belfast HOURS:   Full-time (35Hrs) WORKING PATTERN:   Early Riser pattern (35 hours) ​ Start times between  7am and 9am  and end times between   3 pm and 5pm Maximum of  5 out of 7 days  (based on a Monday-Sunday week)  Maximum of 50% weekend days   over a 4 week period START DATE:  10th February 2025 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands. You'll...

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Securities and Derivatives Team By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Be part of the FDC client franchise across complete trade lifecycle, cash and collateral, statis, and FX processing.. Provide analysis and root cause for a client portfolio, chair internal meetings across both operations and the business to resolve and prevent issues re occurring. In partnership with the Sales, and Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.   Perform monthly client performance review to ensure queries are...

Job Overview This role will be based in Belfast supporting Managing Directors and Citi Markets Trading & Investment Banking Floors globally, working in a dedicated team of help desk support analysts. The individual needs to be able to demonstrate the willingness to learn quickly and understand the environment they support. The individual will be part of a team and be expected to support approximately 23,000+ users with over 27,000 desktops, plus laptop, Blackberry and BYOD devices. The role requires an effective organizer and confident individual who will demonstrate control over this highly challenging and dynamic environment. This role will suit someone who has a strong desktop support background, with some background in Active Directory. The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a...

Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions Country: United Kingdom Join our community. We are currently recruiting for part time Customer Service colleagues working 28 hours per week on a 12 month fixed term contract, with a base salary of £22,400 pro-rata along with an additional £500 flexible benefit. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of...

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting...

Excited to grow your career? Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries...

24807656 Strategy and Change Management Senior Analyst - AVP Excited to grow your career? Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Internal Audit (IA) Legal, Compliance and Risk team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Citi Internal Audit (“IA”) is a dynamic global function of over 2,500 professionals located across more than 60 countries, covering Citi's global businesses and services to clients and customers through its network in 90+ countries. Through a culture of continuous improvement, Citi IA is focused on maintaining its position as a best-in-class IA function and is committed to investing in people The Global Scheduling...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in project management to Citi’s Legal Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview We are looking for a paralegal with project management experience. You will deal with most problems independently and need to have some latitude to solve complex problems. You have to integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices, as well as apply analytical thinking and knowledge of data analysis tools and methodologies. What you’ll do     Be responsible for tasks associated with programs and projects. Support activities related to legal operations, technology, budget/expenses, risk/controls,...

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting...

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting...

The Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities: Responsible for managing and supporting multiple risk and control programs for the organization...

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join...

The Operational Risk Senior Officer is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically, a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project. What You’ll Do Establishes and oversees the application of operational risk...

The Business Risk and Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family Responsibilities: Help contribute to governance and the facilitation of the execution of the...

Team/Role Overview Join Citi's Markets Product Governance Risk and Control Support team covering the Markets Businesses. The Markets Product Governance Risk and Control Support team participates in a number of critical control and governance processes. The role will support projects to enhance the business control framework across the respective businesses and assist in the identification of operational risk issues, while implementing both tactical and strategic solutions to manage these risks, enhance and monitor controls and ensure adherence with Citi policy and standards. The candidate will join a dynamic and diverse global team of Risk and Control professionals. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. What you’ll do Work with the In-Business Risk & Control and Business Management teams to maintain and enhance the...

Payroll Senior Analyst Are you looking for a career move that will put you at the heart of a global financial institution? This role requires a seasoned professional role with a specific focus on transformation. The ideal candidate will Integrate subject matter and industry expertise within a defined area. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Payroll Senior Analyst applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area, focusing on the UK and EMEA. The role specifically concentrates on payroll related processes, systems and controls across the region. This is not a standard payroll processing role. It does not simply adhere to the status quo, it challenges the norm, seeking...

The Technology Product Management Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities: Leads the working backwards documents for a platform product release Uses...

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter. The Lead Technical Business Analyst is a senior-level position responsible for driving project execution, liaising between business users and technologists, to exchange information in a concise, logical and understandable way in coordination with the Technology team. In this...