56 customer service jobs found in Edinburgh

Job Title: Pensions Administrator Contract Type:  Permanent Location:  Edinburgh Closing Date: 17th July Working style: Hybrid 50% home/office based Salary and benefits: Competitive base salary starting from £24,000, 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, & a generous pension scheme with employer contributions matched up to 14%.   If you're looking to take your first step into the world of pensions, this role is a great place to begin. As a Pensions Administrator, you'll help set up and manage records for financial advisers who work with Royal London to offer pension products to clients.   You’ll be part of a team that makes sure advisers are paid correctly and on time, and that all their details are kept accurate and up to date. You’ll also help respond to queries from adviser firms and carry out important checks to make sure everything is done properly.   This is a great opportunity to build...

End Date Wednesday 09 July 2025 Salary Range £47,790 - £53,100 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Technical Application Specialist SALARY: £47,790 - £50,444 LOCATION(S): Edinburgh HOURS:  Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of the above locations About this opportunity We're looking to recruit a Technical Application Specialist (TAS) to work within the Service team within the Swift Lab in Edinburgh! As a TAS you would have a strong engineering background and play a key role in getting things back on track when systems fail. The role involves working in a fast-paced environment, collaborating with technical teams to identify issues, follow recovery procedures, and restore services quickly and efficiently! Clear communication, quick thinking and...

Job Description Summary Job Description Customer Care Associate Full Time 37.5 hpw – Permanent Contract Location: Edinburgh Hybrid Working: (post training) We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time Start Date – October 2025 The closing date for applications to these vacancies is Wednesday16th July 2025 At Aegon UK , we are united through a single, clear purpose: Helping people live their best lives. People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location. We Step Up: As a Customer Care Associate, you’re on the...

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.  If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  Working within the Insurance Operations function, the Insurance Operations Analyst is primarily responsible for providing support & assistance with the business related operational aspects of Insurance products to the Insurance Line of Business & wider MA organisation. The operations analyst will be joining a...

End Date Wednesday 09 July 2025 Salary Range £65,385 - £72,650 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Senior Technical Application Service Specialist SALARY: £65,380 - £69,017 LOCATION(S): Edinburgh HOURS:  Full time WORKING PATTERN: Hybrid, 40% (or two days) in an office site About this opportunity We're looking to recruit a Senior Technical Application Service Specialist (TASS) to work within the Enterprise & Accounting Lab Service team in Edinburgh. As a TASS you will have a strong engineering background and play a key role in getting things back on track when systems fail. It’s a fast-paced setting where you will work closely with other technical teams to identify issues, follow recovery procedures and restore services quickly and efficiently. Clear communication, quick...

End Date Wednesday 09 July 2025 Salary Range £43,803 - £48,670 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Technical Application Service Specialist SALARY: £43,804 - £46,236 LOCATION(S): Edinburgh HOURS:  Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of the above office sites About this opportunity We're looking to recruit a Technical Application Service Specialist (TASS) to work within the Enterprise & Accounting Lab Service team in Edinburgh. As a TASS you will have a strong engineering background and play a key role in getting things back on track when systems fail. It’s a fast-paced setting where you will work closely with other technical teams to identify issues, follow recovery procedures and restore services quickly and efficiently. Clear communication,...

End Date Wednesday 25 June 2025 Salary Range £70,929 - £78,810 We support flexible working – click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary Deliver lending services to meet customer expectations, ensuring high quality solutions and recommendations within a risk focused environment, creating a ‘centre of excellence’ for lending related products and services. Job Description JOB TITLE: Private Banking Lending Manager LOCATION(S): Edinburgh, Manchester, Birmingham, Bristol, Chester, Halifax or Leeds HOURS: Full time About this opportunity Ready to shape the future of lending in Private Banking? We’re looking for a proactive and relationship-driven individual to join our Specialised Lending Team as a Private Banking Specialist Lender. This is a unique opportunity to work at the heart of our lending operations, delivering exceptional outcomes for high-value clients while...

Contract Type: Permanent Location: Edinburgh or Glasgow Working style: Hybrid 50% home/office based Closing date: 9th July 2025   Are you a natural leader who is passionate about delivering exceptional Customer Service? We are hiring for a Team Manager who will play a pivotal role in leading, developing, engaging, and inspiring frontline colleagues who service our key customer groups.   About the role   Manage customer service delivery and ensure that all colleagues are delivering customer interactions within the quality standards. Ensure productivity and efficiency levels are met by managing demand and workflows. Ensure colleagues comply with the Risk/Controls framework and environment. Drive a continuous improvement culture with a focus on improving processes and outcomes. Lead the team to deliver best outcomes for customers, offer support and coaching to get the best out of the team. Manage individuals’ performance, setting goals and objectives and...

Job Title:  Claims Assessor Contract Type:  Permanent - 37.5 hours per week Location:  Edinburgh or Remote Working style: Hybrid 50% home/office based or home based Closing date:  11th April 2025   We are excited to announce an opportunity to join our team as a Claims Assessor to enhance our customer service and ensure quick and sensitive resolution of claims.   About the role   Assess claims and look for ways to pay them as effectively as possible to fulfill our customer commitment. View each claim with an independent mind and consider them on their own merits in line with our philosophy and standards. Keep the customer updated at all stages of the claims process using their preferred communication method. Request the minimum amount of medical evidence required to make an effective decision. Own a customer...

Job Title: Claims Philosophy Developer Contract Type: Permanent Location: Edinburgh or Glasgow or Alderley Edge (Wilmslow) or London Working style: Hybrid 50% home/office based     We have an exciting opportunity for a Claims Philosophy Developer to join the Protection Proposition Design Team at Royal London. The role holder will be responsible for developing and improving our claims philosophy and practices in line with Royal London’s business and propositional goals.        About the role   Lead the delivery of improvements to claims philosophy from design to implementation Provide technical support and guidance to internal and external stakeholders Support senior leaders in implementing and embedding the Risk Management System Establish, develop and maintain relationships with key internal and external stakeholder e.g. reinsurers, proposition team, Group Customer Services Ensure key business risks are fully...

End Date Wednesday 09 July 2025 Salary Range £70,929 - £78,810 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Senior Technical Application Specialist SALARY: £70,929 - £74,869 LOCATION(S): Edinburgh HOURS:  Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of the above office locations About this opportunity We're looking to recruit a Senior Technical Application Specialist (TAS) to work within the Service team within the Swift Lab in Edinburgh! As a Senior TAS you would have a strong engineering background and play a key role in getting things back on track when systems fail. Collaboration with other technical teams in a fast-paced setting is essential for identifying issues, following recovery procedures, and restoring services quickly and efficiently. Clear...

End Date Monday 14 July 2025 Salary Range ₹0 - ₹0 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE:  Area Director, Trading Business LOCATIONS:  Scotland (ideally Edinburgh) HOURS:  Full-Time WORKING PATTERN:  Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About This Opportunity We're passionate about looking after our customers. Are you? If so, we could be a great fit! We have an exciting opportunity to lead the hard-working and successful Scottish Trading Team. You'll build powerful networks to support the team to bring the whole bank to customers and will mentor, develop and support your team to be the most capable and effective they can be for our clients. You'll have a key external focus too, being a positive...

End Date Tuesday 08 July 2025 Salary Range £70,929 - £106,394 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary Software Engineer will lead technical development and delivery at Team and sometimes Lab level. They can be a Line Manager who will act as co-lead with the Team PO for overall delivery. In these cases, they will be responsible for overall tech delivery, line management & app ownership alongside their own software engineering output.. Others will operate as Individual Contributors, who are specialists in particular technology areas and will be narrower and deeper in focus. Job Description JOB TITLE:  Senior Software Engineer SALARY: £70,929 - £74,869 LOCATION(S): Edinburgh HOURS:  Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at...

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.  If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  The Assistant Director (Data Operations) role will involve working as part of a small team that performs a variety of operational and data collection, management and quality-assurance activities associated with the production of a large number of high-profile client services. These services are all related to the use of...

Job Description Summary Job Description Customer Care Team Manager Permanent - Full time Location: Edinburgh Hybrid Working: We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time Salary: A competitive salary from £30,400- £45,600 depending on the experience you can bring Closing date: Friday 11th July 2025 At Aegon, we help our customers build confident foundations to help navigate the ups and downs of modern living – giving them one less thing to worry about.   The Team Manager’s role is to lead, engage, coach and develop your team, who will deliver an exceptional service to customers and peers alike. You’ll be responsible for making your team a great place to work through inspirational and aspirational leadership, taking your team on a journey to success. You’ll also be expected to demonstrate a strong knowledge and application of risk management...

End Date Thursday 10 July 2025 Salary Range £59,850 - £66,500 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow. Job Description JOB TITLE: Visual Designer (12-Month FTC) LOCATION: Edinburgh SALARY: £59,850 - £66,500 HOURS: Full-Time...

Role Profile In this role, you'll be joining our Data Intelligence Team within Data Ingestion, Platform and Solution Squad as a Senior Quality Engineering Manager , responsible for E2E project coordination, E2E test Strategy and planning, test status tracking, and tracking test execution activities including Functional, System Integration and Facilitating to support Product owners/Data owners and content operations in E2E Testing and extended to support Performance testing. The software products include (a) Building a Data lakes on the company platform using the platform building blocks DaaS and MDS  on Azure cloud Fabric to extract data from vendor distribution channels and transform them to standard LSEG data models, more like an ETL to apply transformation rules and mappings and persist the same to the platform product data lake. (b) The data specialist teams to configure metadata and business rules, data corrections, data dictionary, field dictionary and generate...

End Date Saturday 19 July 2025 Salary Range £43,803 - £48,670 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary - Job Description JOB TITLE: Assistant Manager - SOX and Risk Business Partner SALARY: £43,803 – £48,670 LOCATION: Edinburgh HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office About this opportunity Join the SOX & Risk Business Partnering team in Group Finance Support (GFS), where you’ll help ensure we meet our SOX and risk management responsibilities. You’ll work closely with finance stakeholders to support SOX assurance, RCSA processes, and strengthen our control environment. This role, part of the Finance Chief Control Office, offers the chance to shape assurance practices, support control...

End Date Monday 07 July 2025 Salary Range £90,440 - £164,920 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary . Job Description JOB TITLE:    Lead Software Engineer SALARY: £90,440 - £106,400 LOCATION: Edinburgh HOURS:  Full time WORKING PATTERN: Hybrid, 40% (or two days) in the Edinburgh office About this opportunity Our mission is to help customers feel confident and in control of their finances, now and into the future. We’re building a new future for financial wellbeing, helping customers understand the big picture and making it easy for them to protect what matters.  Our services are accessible for everyone, no matter what their income is or how comfortable they are with financial jargon, and we work hard to make sure we’re there for customers in the moments that matter. We’re bold and we love to experiment. We’re not...

Job Title: Senior Data Analyst (Business Quality) Contract Type: Permanent Location: Edinburgh Working style: Hybrid 50% home/office based       Role Overview   We have a fantastic opportunity for a Senior Data Analyst to join our Business Quality Control Team here at Royal London. This position is responsible for leading complex data analysis, developing analytical methodologies and data visualisations, and providing strategic insights to support critical business decisions. The role combines deep analytical expertise, ensuring the highest standards of data quality, accuracy, and integrity across the organisation. The Senior Data Analyst will be responsible for the design, development, production and ongoing maintenance of our Business Quality dashboards. This role will also be instrumental in developing and refining processes using and transforming complex datasets into actionable...