57 customer service representative jobs found

Salary: ?23,600 to ?25,000 depending on experience Working Hours: Full time, 36 hours per week A career that works for you We're looking for a Customer Service Representative to our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. Your team handle customer inquiries via inbound calls, covering everything from purchasing queries to addressing more complex questions about interest rates. Alongside managing incoming calls, you'll play a pivotal role in encouraging customers to explore our digital channels for self-service options. Part of your accountabilities may involve addressing and resolving customer complaints. We pride ourselves on maintaining an energetic and cooperative environment where professional growth and development are at the heart of what we do. Through our Career Pathways programme, we offer clear opportunities to advance, including the chance to progress from a Credit Cards role into a Fraud Specialist position. Whether you're looking to...

Salary - ?23,600 + annual bonus & benefits Location - Glasgow, Permanent A career that works for you We're looking for a Customer Service Representative to our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. Your team handle customer inquiries via inbound calls, covering everything from purchasing queries to addressing more complex questions about interest rates. Alongside managing incoming calls, you'll play a pivotal role in encouraging customers to explore our digital channels for self-service options. Part of your accountabilities may involve addressing and resolving customer complaints. We pride ourselves on maintaining an energetic and cooperative environment where professional growth and development are at the heart of what we do. Through our Career Pathways programme, we offer clear opportunities to advance, including the chance to progress from a Credit Cards role into a Fraud Specialist position. Whether you're looking to enhance your skills...

Salary - ?23,600 + annual bonus & benefits Location -Glasgow, Permanent A career that works for you We're looking for a Customer Service Representative to our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. Your team handle customer inquiries via inbound calls, covering everything from purchasing queries to addressing more complex questions about interest rates. Alongside managing incoming calls, you'll play a pivotal role in encouraging customers to explore our digital channels for self-service options. Part of your accountabilities may involve addressing and resolving customer complaints. We pride ourselves on maintaining an energetic and cooperative environment where professional growth and development are at the heart of what we do. Through our Career Pathways programme, we offer clear opportunities to advance, including the chance to progress from a Credit Cards role into a Fraud Specialist position. Whether you're looking to enhance your skills or...

Salary: £23,600 to £25,000 depending on experience Working Hours: Full time, 36 hours per week Our Core Banking team are responsible for handling calls with our Savings and Loans customers. You will be engaging with customers via inbound and outbound calls, assisting with account openings, fund transfers, digital banking, and more, ensuring their financial needs are met promptly and efficiently. Through your excellent customer experience, you will be helping customers to resolve their queries and complaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success. You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all while remaining as office-based colleagues. However, once you have reached...

Location(s): One Canada Square, Canary Wharf, London, E14 5FA, GB Line Of Business: SALES(SALES) Job Category: Sales & Marketing Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.  If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  This role is responsible for driving the sales process for Moody’s Risk, Finance & Lending products as a Workflow...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Commercial Analyst About this role Price comparison sites (known as aggregators), play a growing role in helping consumers to find access to credit. We are passionate about the credit card products we offer and want to reach as many new customers as possible, that’s where you come in. You will own the operational relationship with aggregators, and will leverage these channels to help propel our customer centric mission at scale.  Individuals who excel in this role are driven, resilient, creative and analytical. But more than anything, they see themselves as the CEO of their marketing channels. What you’ll do You’ll understand every aspect of the aggregators - from the mechanics of how the partnerships operate and channel performance management, to developing longer term improvements to controls and capabilities You’ll be the first point of contact on all things specific to...

Location(s): One Canada Square, Canary Wharf, London, E14 5FA, GB Line Of Business: Customer, Operations, & Risk OU(COR OU) Job Category: Students & Early Careers Experience Level: Early Career Skills and Competencies Fluency in English required; London-based candidates are required to be fluent in one additional language such as German, French, Italian, or Spanish, in addition to English Preferably some relevant experience or projects (including internships). Creative problem-solving skills and ability to diagnose issues and develop solutions. Ability to collaborate effectively in a diverse team. Diligence, attention to detail, multi-tasking, and prioritization are keys to success in this role. Highly responsive and proactive in issue identification, communication, and managing expectations. Strong organizational skills. Drive to exceed goals and motivated by achieving measurable results. Positive, energetic, and relentless...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Software Development Engineer - Mobile Lead Software Development Engineer - Mobile About this role Capital One’s mobile application is our primary method of engaging with our customers and a key driver in our mission to Change Banking for Good. We are seeking an experienced technical leader to join our Customer Engagement team, focusing on Mobile engineering, delivering value driven features that directly impact how our customers engage with Capital One, enabling them to use their credit card in the way that gives them the most benefit. What you’ll do You’ll work as part of a self-organised Mobile engineering team to design and develop software features that are delightful and vital to the lives of credit card consumers across all walks of life Your focus is on a major portion of existing or new team software (e.g. significant component, set of features, mid-size...

Remote - National (85002), United Kingdom Travel Specialist - Velocity Black (UK Remote) Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to...

White Collar Factory (95009), United Kingdom, London, London Senior Strategy and Analytics Associate About this role We’re looking for critical thinkers to set the agenda for either credit, product or marketing. You’ll own and develop our strategy, delving through the data to come up with clear recommendations, and then putting them into practice. What you’ll do You’ll get to grips with the complex challenges on the road to growth by: Setting the agenda for our Credit, Product or Marketing strategies Work with a variety of information source; from our customer data to user research Developing strategies to drive sustainable growth – with our customers at the centre Presenting those strategies to senior leadership teams, and working with them to make your plans happen Constantly reviewing the customer landscape, and coming up with ways to improve as you go What we’re looking for At ease with working with numbers, which your...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.   As a member of the Fraud team, you’ll work to investigate:  Application Fraud Account Takeover Disputes   What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers  Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution....

Location(s): One Canada Square, Canary Wharf, London, E14 5FA, GB Line Of Business: Sales OU(SALES OU) Job Category: Sales & Marketing Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.  If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  The position is part of the Moody’s Global Sales and Customer Service Group. We strive to be a world-class sales...

Pension Insurance Corporation (“PIC”) provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. The Senior Actuarial Analyst role sits within the Origination Team under the Longevity Risk Management (LRM) Function. This department contributes to the overall success of the business by deploying capital at attractive returns by writing new business and reinsurance transactions. The focus of this role in on reinsurance in-force management. This will involve maintaining our existing relationships with the reinsurers, liaising with reinsurers in particular on verification and on-going management of in-force reinsurance treaties (e.g., collateral,...

Location(s): One Canada Square, Canary Wharf, London, E14 5FA, GB Line Of Business: Know Your Customer OU(KYC OU) Job Category: Sales & Marketing Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.  If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  The internal title for this position is Associate Director Sales Representative. This role is responsible for...

Location(s): One Canada Square, Canary Wharf, London, E14 5FA, GB Line Of Business: Sales OU(SALES OU) Job Category: Sales & Marketing Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.  If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  The position is part of the Moody’s Global Sales and Customer Service Group. We strive to be a world-class sales...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Cyber Security Analyst - CSOC About this role Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of such values is our cyber security team, a team whose innate passion to safeguard allows Capital One to maintain the confidence of its customers while at the same time maintaining a strong market presence. We are looking for a talented Cyber Security Analyst to join our Cyber Security Operations Center (CSOC) in Nottingham, UK. The Senior Associate CSOC Analyst position will require a deep knowledge of network protocols and infrastructure, log investigation techniques, knowledge and understanding of cloud infrastructures, and incident handling experience. Not only will you need to know about the threats to networks, applications, cloud infrastructure, and theory regarding network protocols, but also the ability to...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business  challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business  partnering closely with...

SCUK Head of Financial Support Country: United Kingdom Santander Consumer Finance (SCUK) is one of the UK’s Leading Motor Finance companies and we are currently looking for a Head of Financial Support to be responsible for defining and delivering the strategy for the full Arrears cycle and corresponding operational units (from early arrears to recovery and/or write off). This position is based in Redhill with at least 12 days a month in the office. Representation at ExCo will be required once a month for a departmental update. As Head of Financial Support, you will report directly to the SCUK CEO and this is a certified role. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Develop and maintain an integrated, consistent approach to risk management in full compliance with the established Risk Management frameworks Create a proactive culture that...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Early Careers Lead About this role We’re looking for a passionate early careers professional to manage and continuously evolve our internship, graduate and placement programmes, including the attraction, selection and development journey.  As the Early Careers Lead, you will play a key role in the shaping and influencing of our Early Talent strategy - driving enhancements whilst ensuring a seamless yet impactful experience for our early careers intakes. You will work closely with the business leaders and wider HR teams, ensuring that the early talent strategy is aligned to our overall business goals, whilst also leading on attraction and retention initiatives to ensure we continue to have a best in class offering.  What you’ll do Own the delivery, management and continuous improvement of our Early Careers programmes Lead and develop a team of two Early Careers Recruiters...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Manager - Customer Operations Process Excellence At Capital One, we are passionate about delivering good customer outcomes. This role is critical to enabling this by leading the design, management and improvement of critical business processes across our Contact Centre, Digital Servicing and Payments process excellence teams. Supported by a team of talented Process Managers, you will drive forward a culture of continuous improvement to process management across Customer Operations. Reporting to the Director of Process Excellence and Quality Assurance, you’ll play a pivotal role in delivering on our imperative of being  ‘Dynamic and Well Controlled’. As process owner, you will advocate for high standards of risk management, seize on improvement opportunities and be a role model for pragmatic decision making.  What you’ll do You will own multiple, business critical, processes...