38 insurance jobs found in Nottingham

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Senior Coordinator About this role We have an opportunity for a Quality Assurance Senior Coordinator to join our team on a permanent basis. You’ll perform a key role, supporting the business in providing our customers with a good outcome to their interactions.   What you’ll do You will be responsible for completing quality assurance assessments across various work streams (such as Complaints, Fraud, Risk Ops and Customer Service) to monitor adherence to regulatory requirements and business processes/expectations. Accurately updating scorecards and internal systems with QA information.  Provide feedback to Team Managers in Operations department to support them in managing their teams. Help to drive improvements by providing process owners with actionable insights they can use to drive business improvements/innovations to mitigate future errors and enhance...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Early Careers Lead About this role We’re looking for a passionate early careers professional to manage and continuously evolve our internship, graduate and placement programmes, including the attraction, selection and development journey.  As the Early Careers Lead, you will play a key role in the shaping and influencing of our Early Talent strategy - driving enhancements whilst ensuring a seamless yet impactful experience for our early careers intakes. You will work closely with the business leaders and wider HR teams, ensuring that the early talent strategy is aligned to our overall business goals, whilst also leading on attraction and retention initiatives to ensure we continue to have a best in class offering.  What you’ll do Own the delivery, management and continuous improvement of our Early Careers programmes Lead and develop a team of two Early Careers Recruiters...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Manager - Customer Operations Process Excellence At Capital One, we are passionate about delivering good customer outcomes. This role is critical to enabling this by leading the design, management and improvement of critical business processes across our Contact Centre, Digital Servicing and Payments process excellence teams. Supported by a team of talented Process Managers, you will drive forward a culture of continuous improvement to process management across Customer Operations. Reporting to the Director of Process Excellence and Quality Assurance, you’ll play a pivotal role in delivering on our imperative of being  ‘Dynamic and Well Controlled’. As process owner, you will advocate for high standards of risk management, seize on improvement opportunities and be a role model for pragmatic decision making.  What you’ll do You will own multiple, business critical, processes...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Process Manager - Loans About this role As the Loans Process Manager, You’ll need to be able to design and manage new processes from scratch  not only to deliver great outcomes for our customers, but also to uncover and drive new and impactful opportunities. You will be responsible for managing the risks against the process, assessing and preparing for the impacts of change and seeking opportunities to drive continuous improvement. Above all else, you’ll need to be passionate about solving business problems and making better experiences for our customers and operations teams.  What you’ll do Responsible for ensuring the loans process is well managed, working on complex problems and seeking to identify and deliver opportunities for improvement to the process. You’ll be expected to work closely with the servicing and strategy teams to deliver the roadmap. The loan process...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Commercial Analyst About this role Price comparison sites (known as aggregators), play a growing role in helping consumers to find access to credit. We are passionate about the credit card products we offer and want to reach as many new customers as possible, that’s where you come in. You will own the operational relationship with aggregators, and will leverage these channels to help propel our customer centric mission at scale.  Individuals who excel in this role are driven, resilient, creative and analytical. But more than anything, they see themselves as the CEO of their marketing channels. What you’ll do You’ll understand every aspect of the aggregators - from the mechanics of how the partnerships operate and channel performance management, to developing longer term improvements to controls and capabilities You’ll be the first point of contact on all things specific to...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Internal Comms Business Partner About this role Capital One is on a mission to change banking for good and, to achieve this, we’re on a transformational journey with significant investment and digital development planned. To support this transformation, we’re looking for a talented person to join our Internal Communications team. As an Internal Communications Business Partner, you will help to tell the Capital One story by collaborating with senior stakeholders to develop and implement communications strategies and plans that inform and engage our associates. What you’ll do Partner with senior stakeholders to co-create high quality, high impact communications plans which support the delivery of our strategic priorities and desired business outcomes It’s not all big picture though, you’ll also have the opportunity to get stuck in and develop and deliver communications assets...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud & Disputes Process Manager About this role As the Fraud & Disputes Process Lead, you will be responsible for overseeing the development and ongoing enhancement of processes related to Fraud prevention, Fraud detection and Dispute resolution.  You’ll need to be able to identify inefficiencies in the process, as well as opportunities to enhance customer outcomes, and lead complex problem solving activities.   Above all else, you’ll need to be passionate about making better experiences for our customers and operations teams.  What you’ll do You will be responsible for ensuring the Fraud & Disputes processes are well managed, working on complex problems and seeking to identify and deliver opportunities for improvement to the process. You’ll be expected to work closely with the servicing and strategy teams to deliver the roadmap, working alongside partners across...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technology Risk Guide About the Role The Technology Risk Team is a dynamic first line function, with a focus on ensuring they are the conscience of all areas of Technology. As we look to build on the foundations of the current Risk Management team, we are looking for a Technology Risk Guide  to be part of our growing team, working closely with our UK Shared Tech teams and Risk teams across the UK and  wider Enterprise to establish best practice and be an active contributor to enable well managed outcomes .     What you’ll do  Be a trusted advisor both leading and driving effective and relevant Tech risk conversations with UK Tech and Delivery teams Govern and support risk objects (controls, risks, issues) through their lifecycle in FUSE Be an approachable and effective partner to help develop fit for purpose solutions with the ability to flex where appropriate...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Legal Counsel - Commercial Contracts About this role Capital One is excited to have a new opportunity for an in-house lawyer within the UK Legal Team to advise on supplier and other commercial contracts. Our Contracts team within Legal plays a key role in managing risk when we are engaging suppliers who work for Capital One.  As a financial institution, ensuring robust supplier contracts is essential.  To complement our existing team, we are looking for a strong team player with great communication skills, contract drafting and negotiating experience and commercial acumen. If you're looking for a new, exciting step in your career this could be for you! Reporting to a senior Contracts lawyer within Legal, you'll provide legal advice on contracts between Capital One and a variety of third parties, in particular advising on significant outsourcing agreements and other key operational and...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk and Controls Tester About this role As a Risk Manager in the UK Risk Office, you will be responsible for developing a strong suite of controls across the UK business. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to the business, but you will also grow your influencing skills as you set the standards for the business. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business  partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal,...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Scheduling and real time co-ordinator - mission About this Role Mission Control is our operations workforce management team. The team supports the business in delivering the best possible service results for all customer facing operational areas by managing the delivery of global service against key service targets. You’ll be part of a team who are a key point of contact for various departments in the business. You'll investigate impacts on service, mitigate service breaches and manage communications across the customer facing agent population as well as escalating issues when required to senior stakeholders. What you'll do Real Time Service Management Analysis of key service related data to enable the delivery of timely and accurate service updates Real time resource movement between lines of business and departments Escalation of service impacting issues...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Software Development Engineer - Mobile Lead Software Development Engineer - Mobile About this role Capital One’s mobile application is our primary method of engaging with our customers and a key driver in our mission to Change Banking for Good. We are seeking an experienced technical leader to join our Customer Engagement team, focusing on Mobile engineering, delivering value driven features that directly impact how our customers engage with Capital One, enabling them to use their credit card in the way that gives them the most benefit. What you’ll do You’ll work as part of a self-organised Mobile engineering team to design and develop software features that are delightful and vital to the lives of credit card consumers across all walks of life Your focus is on a major portion of existing or new team software (e.g. significant component, set of features, mid-size...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Root Cause Analyst About the role We're looking for an experienced Root Cause Analyst to join our UK Risk Office In this role, you will be responsible for identifying, analysing and addressing the underlying causes of risk related issues within a regulated environment. As a new role within the team, you’ll have an opportunity to make it your own, leading conversations with senior stakeholders to developing insights, recommending solutions and striving for continuous improvement. What you’ll do Investigate high-severity risk events and regulatory issues to identify true root causes  not just surface-level symptoms Work with business areas to understand processes, people, systems and controls contributing to the issue Produce clear, concise RCA reports that highlight themes, systemic weaknesses, and actionable fixes Partner with business leaders to help them...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Learning and Development Co-ordinator About this role You’ll be part of our Learning and Development team who are res ponsible for sourcing, developing and implementing engaging learning experiences and solutions that will fuel our growth and empower our associates to develop cutting-edge skills. We are a resilient and passionate team that embraces bold ideas, fosters collaboration, challenges the status quo and inspires personal growth. This role focuses on coordination and learning management support to ensure we provide a seamless experience for associates engaging with our solutions . If you are excited about helping others learn and building engaging experiences, this role will be a great fit for you.   What you’ll do   Demonstrate an aptitude for using learning technologies / approaches in a fast-paced, ever-changing environment Create and maintain the...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Legal Counsel - Commercial Contracts About this role Capital One is excited to have a new opportunity for an experienced in-house commercial contracts solicitor within the UK Legal Team, to lead on technology contracts for the UK business.   Reporting to the head of UK Contracts, you'll provide legal advice to the technology teams within Capital One's business on a range of supplier contracts, including SaaS agreements, software licences, outsourcing contracts and IT infrastructure arrangements, as well as other commercial matters.   Our Contracts team within Legal plays a key role in managing risk when we are engaging suppliers who work for Capital One. As a financial institution, ensuring robust supplier contracts is essential. We are looking for a strong team player with great communication skills, contract drafting and negotiating experience and commercial acumen. If you're...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Site Reliability Engineering Manager Senior Site Reliability Engineering Manager About this role Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of these values is our Software Engineering department, whose primary role is to be an effective enabler of Capital One’s ambitions. We are keen to add a Senior Site Reliability Engineering Manager (SSREM) to our Nottingham based SRE organisation whose primary focus is to provide effective leadership as we evolve and mature site reliability practices for the benefit of our cloud applications and their customers. The successful candidate will be a leader of leaders with custodianship of application services across 5+ SRE teams.  We’re looking for an experienced professional whose technical background allows effective challenge and support of teams...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Strategic Growth Manager About this role We’re looking for the next leader of one of our largest co-brand credit card partnerships.   This is an exciting opportunity to join a high-performing team who are passionate about driving our partnerships to bigger and better results. As the ultimate owner of your partnership from the ground up, you’ll not only be hands-on (pulling data using SQL and structured analysis to support your ideas), but effective at managing and influencing stakeholders of all levels up to C-suite. You’ll be proactive in finding growth opportunities across the business that mutually benefit your partner and Capital One, and owning them from inception to completion. What you’ll do Work directly with SQL to interrogate vast datasets and analyse trends to spot gaps for improvement and growth You’ll be the CEO of the partnership - owning external...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Workforce Technology Engineering Manager About the role We are seeking an experienced Workforce Technology Engineering Manager with strong technical knowledge and interpersonal skills. You will manage a team of 4 engineers to deliver new technologies and technology enhancements as well as partnering with teams to manage enterprise wide changes on behalf of the UK LOB in the end user space. You must be self-motivated with a proven track record in technology. You should also have a demonstrated ability to think strategically about business, products, and technical challenges. What you’ll do Manage overall operation of the team to ensure goal/objective achievement directly or through the team Formulate and execute UK LOB Local and Enterprise led backlog. Manage projects including organisation, definition, planning, implementation and control through the use of Kanban or Agile...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Customer Outcome Tester About this role This role will be responsible for validating our Customer Outcome Testing team’s work and supporting the Customer Outcome Testing Lead with the continual improvement of the testing programme.  As an integral member of the team, you will have exposure across the business working closely with senior business and risk office leaders, marketing & analytics, compliance, legal, and operational risk management. What you’ll do Manage a workload of risk based validations; ensuring decisions made on Customer Outcome Tests are accurate and that all documentation is completed correctly and stored appropriately.  Deliver validation results effectively by coaching and supporting the individual with any identified errors. Support the Customer Outcomes Testing Lead with ad hoc coaching (outside of BAU manager coaching) to target areas of...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Workforce Management Technical Support Associate About this Role We’re looking for a technical lead to provide expertise and knowledge to the team across a range of systems.The Mission Control team supports the business in delivering the best possible service results for all front line operational areas. Using their knowledge and the resources available, the team manages the delivery of global service through workforce management, against key KPIs and service targets. Day to day impacts on service are investigated and the team uses pre-agreed framework actions to mitigate breaches in our service delivery targets where possible.   By analysing data available to them, the team provides contextual and timely updates on service impacts and resources to key stakeholders. Our team is a key point of contact for various departments across the business, with a main focus on ensuring the Operations...