Santander UK
milton keynes, england, United Kingdom
IT Problem Management Lead | S3 | IT Operations Country: United Kingdom Interested in part-time, job-share or flexible working? We want to talk to you! Join our community. The IT Problem Management Lead is responsible for ensuring the root cause of all Major Incidents and potential Major Incidents are investigated and documented. You will drive the implementation of permanent fixes through close working with application, infrastructure, and business teams. You will also analyse regular, low priority incidents to identify trends that create interruptions for colleagues and customers. The difference you’ll make: Adopting an analytical mindset and Ensure end to end problem management processes are coordinated and performed according to agreed processes Liaising with appropriate resolver groups to ensure timely resolution of problems and drive root cause investigations utilising RCA methodologies and frameworks Ensuring 3rd party suppliers fulfil...