33 operations jobs found in Nottingham

Job Title: Infrastructure Support Analyst Contract Type: Permanent Grade:  A4 Location: Alderley Edge Working style: Hybrid 50% home/office based (Shift Based) Closing date: Tuesday 4th February 2025   We have an exciting role at Royal London to work, as part of a dedicated shift team within the larger Technical Operations Team. Providing a release implementation function, maintenance activity and DR support, event management, batch management, along with adhering to incident, change and problem management processes. This includes monitoring and...

Job Description Summary Job Description Aegon UK Customer Care Operations Manager Permanent Contract Location: Peterborough (typically 2 days in the office per week, 3 from home)   Salary: £50,880 - £76,320 , depending on the experience you can bring Start Date: Q1 2025 We’re a company of ambitious, collaborative, problem-solvers who get things done. We strive to make sure everyone that works for us feel seen, heard, and valued – so we’re looking for like-minded people to join and grow with us.   We’re looking for an inspirational and experienced Operations Manager to take up a vital leadership role within our Customer Care operation in Peterborough. We’ll expect you to continually monitor performance, empower your people and embed strong governance across your teams. You’ll be all over your resource vs demand planning, and underpin your decision making with insightful MI, while taking ownership for regulatory and risk management across the...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Operational Delivery Lead - Fraud About the role Our customers are at the heart of everything we do. So we’re looking for someone to join us as an Principal Operational Delivery Lead to drive ongoing enhancements for the department on continuous improvement, shaping & implementing initiatives to support our ongoing growth; and to engage, motivate, and inspire their team to deliver great customer experiences. You’ll also be responsible for engaging with external stakeholders, where you’ll be active in the industry, staying well connected and up to date with the landscape for the business area.   Reporting to the Fraud Operations Manager, you’ll have the opportunity to lead a team of specialists within our Fraud department. You’ll lead our Team Managers, and have oversight of our Fraud Investigations Team, and also our Fraud Subject Matter Experts (SME’s). In addition to this,...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Operational Delivery Lead - Complaints About the role Our customers are at the heart of everything we do. So we’re looking for someone to join us as an Principal Operational Delivery Lead to drive ongoing enhancements for the department, shaping & implementing initiatives to support our ongoing growth; and to engage, motivate, and inspire their team to deliver great customer experiences. You’ll also be responsible for engaging with external stakeholders, where you’ll be active in the industry, staying well connected and up to date with the landscape for the business area. Reporting to the Head of Complaints you’ll have the opportunity to also lead our specialist teams within our Complaints department. You’ll personally take the lead on the implementation of significant new initiatives across the whole of complaints. In addition to this, you’ll manage and define the strategy for...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.   As a member of the Fraud team, you’ll work to investigate:  Application Fraud Account Takeover Disputes   What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers  Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution....

Company Profile LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business.  We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade.  Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. Role Profile Are you passionate about making developers' lives easier, faster, and more fulfilling? Do you dream of streamlining workflows, squashing bugs, and fuelling innovation? We are on a mission to supercharge our engineering culture by building a world-class Developer community that is the envy of the industry. In this role, you will be joining our Developer Success Team within Engineering Excellence & Productivity (EXP) , Infrastructure &...

Senior Platform Engineer (Azure) – Cloud Productivity & Engineering (CPE) Company Profile LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business.  We are dedicated, open-access partners with a dedication to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade.  Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. Role Profile In this role, you'll be joining our Azure Engineering team within Cloud Productivity & Engineering (CPE) as a Senior Platform Engineer (Azure) . This team focuses on building, developing, and supporting our Azure cloud platform to accelerate the time-to-market of innovative finance products. In collaboration with Microsoft, we strive to transform how LSEG...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Service Transition Consultant About this role As a Service Transition Consultant in our UK Service Transition Team no two days will be the same. You will get tons of autonomy in this role and be part of a growing team which is evolving and maturing in support of our extensive service delivery agenda The UK Service Transition team is focused on ensuring a consistent and seamless approach to the transition of services into our production environment. You will work in partnership with our Agile delivery outcome teams and technical operations support teams to ensure there is minimal impact to new and changing services, and that the required support is all in place. You’ll also get the opportunity to shape the future of the Service Transition team and the role of Service Transition Consultant through ownership continual improvement initiatives which align to Capital One’s Technical...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Customer Insights About this role We're looking for a Head of Complaints Insight to lead our Complaints Insight & Strategy team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll lead a team of five specialists and work across our organisation on a range of initiatives, delivering powerful data-driven customer insights for our business leaders to use to determine investment, partnering deeply with our Operations team and redefining our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Operations Strategy  and will need to have a passion for people leadership and leveraging data to identify where and why things go wrong. Spotting...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Risk Manager About the role As a Risk Manager in the UK Risk Office supporting the business, you will provide professional risk judgement that enables business partners to tackle major business  challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across...

Position Summary We are seeking a detail-oriented and analytical Risk and Control Compliance Analyst to join our team. In this role, you will be responsible for identifying, assessing, and monitoring risks across the organisation while implementing effective controls to mitigate them. You will collaborate with various departments to ensure compliance with regulatory requirements, strengthen internal processes, and support a culture of risk awareness and proactive management. Key Responsibilities Risk Identification and Assessment Analyse business processes to identify operational, financial, regulatory, and strategic risks. Perform risk assessments and evaluate the potential impact and likelihood of identified risks. Develop and maintain a risk register to track risks and associated mitigation strategies. Control Design and Implementation Design and implement controls to mitigate identified risks, ensuring alignment with industry best practices and regulatory...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Engineering Manager, Voice Platform What you’ll do Oversee the Voice platform’s day-to-day operations, including: availability, performance, compliance, call centre metrics, and incident response Lead a cross-functional team of Voice Platform Engineers, building and unlocking new capabilities for the platform in line with a Product-led roadmap Work closely with Amazon, with Product Managers, and with Operations to influence and shape the platform roadmap - balancing new features with platform health Support the team with their development and career aspirations, maintaining and environment where engineers can do their best work every day, and enjoy what they do Obsess over service; fix problems permanently; take pride in delivering maintainable code What we’re looking for You’ll have demonstrable experience in leading, challenging, and supporting engineering and/or service...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager About this role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables the UK business to tackle business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your influencing skills as you set the standards for the business. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business  partnering closely with senior business and risk office leaders, compliance, legal, and...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Collections Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you’ll be there to help and support our customers in the best possible way.  Using empathy and strong communication skills, you’ll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you’ll manage each individual situation to help find a suitable outcome for them. What you’ll do Remain customer focused and put them at the centre of every decision  You’ll get to grips with customers’ financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Compliance Business Partner About this role We’re looking for someone to join us as a Compliance Business Partner. You’ll be responsible for a diverse range of areas that will support First Line risk owners in understanding compliance risks within their Business Areas and processes, and promote improvements in the quality of associated compliance controls and the delivery of good customer outcomes.  The Compliance Advisory team is an enabler for our business.  We are a trusted partner that provides practical advice, advocacy, support and challenge to ensure our business can deliver on their objectives We are a diverse and welcoming team with a broad range of skills and experience that is looking for someone to join us and help us to continue to support the business in delivering good customer outcomes. As a Compliance Business Partner supporting the UK Card business, your role...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer focussed forums, ensuring we are focusing on the key areas as a business.  What we’re looking for Risk management professional with internal risk management experience A good understanding of customers, customer regulation and Consumer Duty You’ll have proven experience in analysing qualitative and quantitative data and be able to succinctly summarise findings into key insights Great stakeholder management skills and the ability to collaborate and influence a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships with a...

Developer Enablement Specialist Role Profile Are you passionate about making developers' lives easier, faster, and more fulfilling? Do you dream of streamlining workflows, squashing bugs, and fuelling innovation? We are on a mission to supercharge our engineering culture by building a world-class Developer community that is the envy of the industry! In this role, you will be joining us in the Developer Success Team as a Developer Enablement Specialist . This team serves as a front door to the Engineering Excellence & Productivity engineers, operations teams, and compliance teams with the key focus of enabling our DevOps teams accelerate new software or new features to production. Some key activities include: Ensuring all central requirements and changes are supported via aligned EXP squads. Using our EXP squads, the team will either explicitly implement the technical change required or lead CT coordinated efforts where there are multiple capability...

Job Title: Senior Threat & Vulnerability Analyst Contract Type: Permanent Location: Alderley Edge/Edinburgh Working style: Hybrid 50% home/office based Closing date: 7th February 2025   We are expanding our security and resilience team within the CISO office. Over the last few years, we have been on a continuous improvement journey and are looking to expand the team. This new role will allow us to fully enact our threat-led vulnerability management program, risk-assess the rapid uptake of cloud services, drive further improvements across cyber and support our organisational goal of building a secure and resilient mutual. With a security team of more than fifty staff, this new role will continue to enhance our capabilities against an ever-changing cyber threat landscape. We are seeking a highly skilled and experienced Senior Threat and Vulnerability Analyst to join Royal London. In this role, you will...

Job Title: Senior Project Manager - Migrations Contract Type: Permanent Location: Edinburgh Working style: Hybrid 50% home/office based Closing date: 5th February 2025   This is a unique opportunity to join Royal London working on our strategic migration projects as we modernise our estates. We are looking for an exceptional individual who has delivered multiple migration projects, ideally within a Life and Pensions environment and would relish the chance to use their experience to help shape how we do things here.   As Senior Project Manager within the Change team you will be required to deliver complex migration projects which support the achievement of the Group strategy, effectively and efficiently. You will strive to ensure business outcomes are clearly understood and associated solutions are delivered to enable the business to realise benefits on time, within budget and to agreed quality standards.   You will take...

Job Title: JUNIOR CYBER SUPPORT TECHNICIAN Contract Type: Permanent Grade: B2 Location: Alderley Edge/Edinburgh Working style: Hybrid 50% home/office based Closing date: 3rd February 2025   We are expanding our security and resilience team within the CISO office. Over the last few years, we have been on a continuous improvement journey and are looking to expand our Cyber team further. With a security team of over fifty professionals, this new role will enhance our capabilities in combating the ever-evolving cyber threat landscape. We are looking for a dedicated and enthusiastic Junior Cyber Support Technician to join our Cyber Security team. In this role, you will play a crucial part in maintaining the security infrastructure that protects our organisation from various threats. As a Junior Cyber Support Technician, you will be responsible for the smooth operation of all security technologies,...