30 operations jobs found in Nottingham

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Manager - Customer Operations Process Excellence At Capital One, we are passionate about delivering good customer outcomes. This role is critical to enabling this by leading the design, management and improvement of critical business processes across our Contact Centre, Digital Servicing and Payments process excellence teams. Supported by a team of talented Process Managers, you will drive forward a culture of continuous improvement to process management across Customer Operations. Reporting to the Director of Process Excellence and Quality Assurance, you’ll play a pivotal role in delivering on our imperative of being  ‘Dynamic and Well Controlled’. As process owner, you will advocate for high standards of risk management, seize on improvement opportunities and be a role model for pragmatic decision making.  What you’ll do You will own multiple, business critical, processes...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Risk Management - Operations About This Role We're looking for an experienced and Customer Focused Head of Risk Management to evolve and oversee our first line risk strategy for Capital One UK’s Operations Teams You will be working in the first line of defence, responsible for working with business partners to identify and mitigate potential risks to Capital One within the UK Operations function. Senior Risk Managers at Capital One are highly motivated with excellent organisational and communication skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. What You’ll Do Reporting to the Head of Risk in the UK business, you will play a key role in contributing to the effective design and delivery of our risk...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Operations Process Lead - Financial Support About this role As the Financial Support Operations Process Lead, you will be responsible for overseeing the effective management and improvement of the company's Collections and Recoveries processes. This role involves managing a team and continuously improving systems and processes to enhance customer outcomes. You will be expected to ensure compliance with legal and regulatory standards and work closely with other departments to drive customer-focused solutions. The ideal candidate will exhibit strong judgment, influencing, and problem solving skills; thrive in a fast paced, collaborative environment and will be passionate about solving business problems and creating better experiences for our customers and operations teams.  What you’ll do Accountable for ensuring the Collections and Recoveries process is well managed, leading a team of...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Operations Process Lead - Customer Service & Digital Servicing About this role As the Customer Service and Digital Servicing Operations Process Lead, you will be responsible for overseeing the effective management and improvement of the company's digital, voice and back office servicing processes. This role involves managing a team and continuously improving systems and processes to enhance customer outcomes. You will be expected to ensure compliance with legal and regulatory standards and work closely with other departments to drive customer-focused solutions. The ideal candidate will exhibit strong judgment, influencing, and problem solving skills; who thrives in a fast paced, collaborative environment and is passionate about solving business problems and creating better experiences for our customers and operations teams.  What you’ll do Accountable for ensuring the Customer...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Operational Delivery Lead - Fraud About the role Our customers are at the heart of everything we do. So we’re looking for someone to join us as an Principal Operational Delivery Lead to drive ongoing enhancements for the department on continuous improvement, shaping & implementing initiatives to support our ongoing growth; and to engage, motivate, and inspire their team to deliver great customer experiences. You’ll also be responsible for engaging with external stakeholders, where you’ll be active in the industry, staying well connected and up to date with the landscape for the business area.   Reporting to the Fraud Operations Manager, you’ll have the opportunity to lead a team of specialists within our Fraud department. You’ll lead our Team Managers, and have oversight of our Fraud Investigations Team, and also our Fraud Subject Matter Experts (SME’s). In addition to this,...

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Process Manager - Loans About this role As the Loans Process Manager, You’ll need to be able to design and manage new processes from scratch  not only to deliver great outcomes for our customers, but also to uncover and drive new and impactful opportunities. You will be responsible for managing the risks against the process, assessing and preparing for the impacts of change and seeking opportunities to drive continuous improvement. Above all else, you’ll need to be passionate about solving business problems and making better experiences for our customers and operations teams.  What you’ll do Responsible for ensuring the loans process is well managed, working on complex problems and seeking to identify and deliver opportunities for improvement to the process. You’ll be expected to work closely with the servicing and strategy teams to deliver the roadmap. The loan process...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Commercial Analyst About this role Price comparison sites (known as aggregators), play a growing role in helping consumers to find access to credit. We are passionate about the credit card products we offer and want to reach as many new customers as possible, that’s where you come in. You will own the operational relationship with aggregators, and will leverage these channels to help propel our customer centric mission at scale.  Individuals who excel in this role are driven, resilient, creative and analytical. But more than anything, they see themselves as the CEO of their marketing channels. What you’ll do You’ll understand every aspect of the aggregators - from the mechanics of how the partnerships operate and channel performance management, to developing longer term improvements to controls and capabilities You’ll be the first point of contact on all things specific to...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Internal Comms Business Partner About this role Capital One is on a mission to change banking for good and, to achieve this, we’re on a transformational journey with significant investment and digital development planned. To support this transformation, we’re looking for a talented person to join our Internal Communications team. As an Internal Communications Business Partner, you will help to tell the Capital One story by collaborating with senior stakeholders to develop and implement communications strategies and plans that inform and engage our associates. What you’ll do Partner with senior stakeholders to co-create high quality, high impact communications plans which support the delivery of our strategic priorities and desired business outcomes It’s not all big picture though, you’ll also have the opportunity to get stuck in and develop and deliver communications assets...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud & Disputes Process Manager About this role As the Fraud & Disputes Process Lead, you will be responsible for overseeing the development and ongoing enhancement of processes related to Fraud prevention, Fraud detection and Dispute resolution.  You’ll need to be able to identify inefficiencies in the process, as well as opportunities to enhance customer outcomes, and lead complex problem solving activities.   Above all else, you’ll need to be passionate about making better experiences for our customers and operations teams.  What you’ll do You will be responsible for ensuring the Fraud & Disputes processes are well managed, working on complex problems and seeking to identify and deliver opportunities for improvement to the process. You’ll be expected to work closely with the servicing and strategy teams to deliver the roadmap, working alongside partners across...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Scheduling and real time co-ordinator - mission About this Role Mission Control is our operations workforce management team. The team supports the business in delivering the best possible service results for all customer facing operational areas by managing the delivery of global service against key service targets. You’ll be part of a team who are a key point of contact for various departments in the business. You'll investigate impacts on service, mitigate service breaches and manage communications across the customer facing agent population as well as escalating issues when required to senior stakeholders. What you'll do Real Time Service Management Analysis of key service related data to enable the delivery of timely and accurate service updates Real time resource movement between lines of business and departments Escalation of service impacting issues...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Root Cause Analyst About the role We're looking for an experienced Root Cause Analyst to join our UK Risk Office In this role, you will be responsible for identifying, analysing and addressing the underlying causes of risk related issues within a regulated environment. As a new role within the team, you’ll have an opportunity to make it your own, leading conversations with senior stakeholders to developing insights, recommending solutions and striving for continuous improvement. What you’ll do Investigate high-severity risk events and regulatory issues to identify true root causes  not just surface-level symptoms Work with business areas to understand processes, people, systems and controls contributing to the issue Produce clear, concise RCA reports that highlight themes, systemic weaknesses, and actionable fixes Partner with business leaders to help them...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Customer Outcome Tester About this role This role will be responsible for validating our Customer Outcome Testing team’s work and supporting the Customer Outcome Testing Lead with the continual improvement of the testing programme.  As an integral member of the team, you will have exposure across the business working closely with senior business and risk office leaders, marketing & analytics, compliance, legal, and operational risk management. What you’ll do Manage a workload of risk based validations; ensuring decisions made on Customer Outcome Tests are accurate and that all documentation is completed correctly and stored appropriately.  Deliver validation results effectively by coaching and supporting the individual with any identified errors. Support the Customer Outcomes Testing Lead with ad hoc coaching (outside of BAU manager coaching) to target areas of...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Workforce Management Technical Support Associate About this Role We’re looking for a technical lead to provide expertise and knowledge to the team across a range of systems.The Mission Control team supports the business in delivering the best possible service results for all front line operational areas. Using their knowledge and the resources available, the team manages the delivery of global service through workforce management, against key KPIs and service targets. Day to day impacts on service are investigated and the team uses pre-agreed framework actions to mitigate breaches in our service delivery targets where possible.   By analysing data available to them, the team provides contextual and timely updates on service impacts and resources to key stakeholders. Our team is a key point of contact for various departments across the business, with a main focus on ensuring the Operations...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.   As a member of the Fraud team, you’ll work to investigate:  Application Fraud Account Takeover Disputes   What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers  Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution....

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Process Manager - Complaints About this role Leading our Complaints Process team, you will be responsible for overseeing the effective management, resolution, and improvement of the company's complaints handling process. This role involves managing a team and continuously improving systems and processes to enhance customer outcomes. You will be expected to ensure compliance with legal and regulatory standards and work closely with other departments to drive customer-focused solutions. The ideal candidate will exhibit strong judgment, influencing, and problem solving skills; who thrives in a fast paced, collaborative environment and is passionate about solving business problems and making better experiences for our customers and operations teams.  What you’ll do Accountable for ensuring the complaints process is well managed, leading a team of process managers to deliver...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Supplier Manager About the role This is an exciting opportunity for you to join Capital One’s UK Supplier Management Office (SMO).  We have opportunities supporting our Technology and Marketing & Analysis categories. Our Supplier Management Office is responsible for the management of the end-to-end Third Party life cycle for Capital One in the UK, including sourcing, contracting and ongoing supplier and relationship management. You’ll play a key role in managing assigned third party suppliers.  You’ll support the business area stakeholders by overseeing the holistic relationship between Capital One and the assigned third parties, to ensure a stable and effective supply chain. You'll be joining a growing team of Supply Chain professionals who are passionate about Supply Chain as a career and understand the value and importance of every part of the Supply Chain process....

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Money Laundering Reporting Officer (MLRO) About this role An exciting opportunity has arisen to join Capital One UK as our Money Laundering Reporting Officer (MLRO).  As the MLRO for Capital One UK, you will play a critical role in ensuring the company’s compliance with all relevant financial crime regulations, both domestic and international, alongside maintaining the highest standards of risk management.  What you’ll do Regulatory Compliance & Governance: Act as the SMF17 under the UK’s Senior Managers and Certification Regime (SMCR), ensuring compliance with the Money Laundering Regulations, Proceeds of Crime Act, Terrorism Act, and FCA rules. Serve as the primary liaison with regulatory bodies, including the FCA, NCA, and other financial crime enforcement agencies. Oversee and maintain the companies AML, CTF, and financial crime prevention policies, ensuring...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Resiliency Analyst About this role  Our Technical Operations Resiliency team is looking to expand our Resiliency Analysts. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.    This role is service focused and involves close liaison with our Business Partners, internal Technology teams, and engagement with other LOBs to effectively manage technical recoveries to avoid impact and risk to our business.  Ensuring we have the capability to restore normal...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Senior Coordinator About this role We have an opportunity for a Quality Assurance Senior Coordinator to join our team on a permanent basis. You’ll perform a key role, supporting the business in providing our customers with a good outcome to their interactions.   What you’ll do You will be responsible for completing quality assurance assessments across various work streams (such as Complaints, Fraud, Risk Ops and Customer Service) to monitor adherence to regulatory requirements and business processes/expectations. Accurately updating scorecards and internal systems with QA information.  Provide feedback to Team Managers in Operations department to support them in managing their teams. Help to drive improvements by providing process owners with actionable insights they can use to drive business improvements/innovations to mitigate future errors and enhance...