Capital One - UK
Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Learning Design Lead About this role As Learning Design Lead, you’ll play a pivotal role in shaping and delivering the knowledge strategy for Customer Operations, ensuring our customer facing teams have the right information at the right time to deliver great customer outcomes, meet compliance requirements, and drive operational excellence. You’ll lead and develop a high-performing team responsible for both agent knowledge content, including creative designers and knowledge platform specialists and agent insights, who gather and analyse feedback and trends to identify improvement opportunities. Together, these teams ensure our agents are supported with the best tools, information, and processes to help customers while continuously improving how we work. You’ll also own the evolution of our knowledge platforms and feedback tools, working with senior leaders, product teams, and...