Tesco Bank
Salary: £20,500 to £23,500 depending on experience
Working Hours: Full time, 36 hours per week. The Credit Cards department is open Monday to Sunday, 07:00am to 09:00pm.
Colleagues in our Credit Cards department handle customer inquiries via inbound calls, covering everything from purchasing queries to addressing more complex questions about interest rates. Alongside managing incoming calls, you’ll play a pivotal role in encouraging customers to explore our digital channels for self-service options. Part of your responsibilities may involve addressing and resolving customer complaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success.
You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all...