Capital One - UK
Nottingham, UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Journey Tester About this Role We are looking to recruit an Associate level tester to join our established Customer Outcomes Testing Team. The role will be responsible for completing journey testing to review whether our customers receive good outcomes and identifying areas of opportunity for improvement. What you’ll do Complete Journey Testing on a series of specific populations of customers in line with the testing scope and methodology Document your findings accurately to enable the testing to be reviewed and also re-performed as necessary Understand insights from a range of sources to support your findings in a broader context Clearly communicate areas of concern, opportunity or best practice Self manage timelines in alignment with the testing schedule Build and manage a network of business partners to provide the context on the reasons why...