Job Description
Contract type: Permanent
Location: London
Working style: Hybrid 50% home/office based
Role purpose
Lead the Data & AI Process Reinvention capability, with line management of a small team, and support RLAM’s end-to-end process transformation across priority AI first areas. You will work closely with business colleagues to diagnose inefficiencies, redesign operating processes and drive measurable improvements, ensuring processes are fundamentally rethought before automation is applied. Using a structured, consultative approach, you will enable scalable outcomes through data, automation and AI, while establishing clear ways of working and quality expectations.
About the role:
Lead end-to-end process transformation initiatives, from discovery through to implementation and adoption. This means to
Diagnose current-state processes, identify inefficiencies and root causes, and design scalable future-state solutions
Apply structured problem-solving techniques (e.g. value stream mapping, root cause analysis) to drive clear, actionable outcomes
Identify and enable opportunities to leverage data, automation and AI, ensuring solutions are scalable and integrated
Challenge existing ways of working, ensuring processes are redesigned before automation is applied
Recommend how the transformation would deliver measurable business benefits, including efficiency, control and scalability improvements
Facilitate workshops and engage stakeholders to align on problems, solutions and outcomes
Communicate insights and recommendations clearly to both technical and non-technical audiences
Build and manage a pipeline of process improvement opportunities, prioritised by value, risk and feasibility
Contribute to developing repeatable methods, standards and best practice for process reinvention
About you:
Experience in process transformation, operational excellence, consulting or change delivery, ideally within financial services or asset management
Strong process mapping, analysis and future-state design skills, with a structured problem-solving approach
Understanding of how process redesign links to data, automation and AI, with the ability to identify practical use cases
Proven ability to lead workshops, challenge thinking and engage stakeholders across business and technology teams
Able to prioritise and manage multiple initiatives, focusing on delivering measurable business value
Strong communication skills, translating complex problems into clear, actionable recommendations
Experience working across operating model, process and technology change initiatives
Comfortable influencing outcomes and driving adoption of new ways of working
Exposure to process mining, automation or AI-enabled transformation is beneficial
Coaching or team leadership experience is an advantage
About Royal London Asset Management
Royal London Asset Management (RLAM), part of the Royal London Group, is one of the UK's leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term, client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients’ capital, exercising their rights and influencing positive change.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustwrthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging
We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
#AICareers
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Royal London is a purpose-driven mutual. Our Purpose, ‘Protecting today, investing in tomorrow. Together we are mutually responsible’, defines the impact we want to have. It shapes what we do on behalf of our members and customers, financial advisers, our colleagues and the communities in which we operate. Our People Promise is our collective commitment that our workplace will be inclusive, responsible, enjoyable and fulfilling where all colleagues can thrive and experience a sense of belonging. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
Our inclusive values and people promise are core to who we are and how we work. It’s good for our people, and good for our customers too, because with an inclusive workplace and a diverse workforce we will reflect our members, customers and communities to deliver the best outcomes.
We celebrate and value different backgrounds and cultures across our organisation. Our diverse people and perspectives give us a range of skills which are recognised and respected– whatever their background.
Workplace Initiatives
Program for parents returning to work after Parental Leave? |
No |
Leadership development programmes? |
Yes |
Mentoring programmes? |
Yes |
Coaching programmes? |
Yes |
Employee-led diversity networks? |
Yes |
Internal women’s networking groups? |
Yes |
Open to discussing flexible work arrangements at interview stage? |
Yes |
No. of weeks paid maternity leave at full salary: |
26 weeks (followed by 13 weeks half pay) |
Minimum weeks tenure required to be eligible for paid maternity leave: |
Open to all regardless of length of service |
No. of weeks paid paternity leave at full salary: |
4 weeks |
Minimum tenure required to be eligible for paid paternity leave: |
Open to all regardless of length of service |
Gender pay gap reporting information 2022: |
|
Mean pay gap: |
35.3% |
Median pay gap: |
33.9% |
Mean bonus gap: |
70.4% |
Median bonus gap: |
48.5% |
Signatory of the UK Women in Finance Charter? |
Yes |
Targets to raise the number of women in leadership? |
Yes |
Targets to raise the number of BAME individuals in leadership? |
No |
Listed in the Bloomberg Diversity & Inclusion Index? |
No |
Graduate Programmes
We have a number of graduate programmes designed to deliver technical experts and future leaders.
Royal London Career Confidence programme
Our hybrid programme focuses on equipping you to feel empowered in your career and supported to explore new opportunities as they arise.
Apprenticeships
We offer a wide range of Apprenticeships that are targeted at both new joiners and existing colleagues.
Inclusion
We promote an inclusive culture at Royal London and have a range of inclusion networks for our colleagues to get involved with.
Our Women's Network is a community that celebrates and supports its members, helps everyone to learn more and inspires all of us to aim higher. Confidence and development are strong themes here and our events focus on three key areas of team working, finance, and wellbeing. There are two sub-groups to the Women’s Network – Women in Technology and our Periods and Menopause Group – focused on actions such as supporting over 20 new Periods and Menopause champions and launching guidance and training for leaders.