Job Description
Contract type: Permanent
Location: Alderley Park
Working style: Hybrid 50% home/office based
Closing date: 28th August 2026
Shape the future of digital experiences at Royal London.
We're growing our digital capability and are looking for Digital Managers to help drive the next phase of Royal London's digital transformation.
Joining our Chief Digital Office, you'll have the opportunity to own and evolve key digital journeys, platforms and services that support millions of customers, advisers and colleagues. Working at the heart of large-scale digital change, you'll shape roadmaps, influence priorities and lead cross-functional teams to deliver seamless, data-driven experiences that make a real difference.
You'll collaborate with experts across Digital, Technology, Operations, Proposition, Marketing and Risk, using customer insight, analytics and market trends to identify opportunities, solve complex challenges and deliver meaningful improvements.
Whether it's enhancing existing digital services, launching new capabilities or improving customer and adviser outcomes, you'll play a key role in turning strategy into measurable results.
If you're passionate about digital innovation, customer experience and leading change in a collaborative environment, this is an exciting opportunity to help shape the future of Royal London while developing your own career as part of a growing digital community.
About the role
Own and evolve a digital journey, platform or service, defining the roadmap and priorities to deliver measurable customer, adviser and business outcomes.
Lead cross-functional squads, providing direction, managing priorities and balancing delivery pace with risk and control requirements.
Use customer insight, analytics and market intelligence to identify opportunities and drive continuous improvement.
Work closely with Digital, Operations, Proposition, Marketing and Risk teams to deliver joined-up, high-quality digital experiences.
Monitor and measure the impact of change, ensuring benefits are realised and outcomes are tracked.
Manage risks, dependencies and governance requirements, ensuring delivery meets regulatory, security and architectural standards.
Coach and influence colleagues, fostering collaboration, accountability and a culture of continuous improvement.
About you
Proven experience leading digital products, customer journeys or platforms, with accountability for outcomes, roadmaps and priorities.
Strong stakeholder management and influencing skills, with the ability to build alignment across business and technology teams.
Experience using data, analytics and customer insight to drive decision-making and continuous improvement.
Strong understanding of Agile delivery, backlog management and working within cross-functional squads.
Ability to balance customer needs, business objectives, risk and regulatory requirements when making decisions.
Confident communicator, able to simplify complex topics and engage effectively with a range of stakeholders.
Experience within Financial Services or another regulated environment is essential.
We'd particularly love to hear from you if you have experience in one or more of the following areas:
Payments
Card payments, Open Banking and customer payment journeys.
Improving payment outcomes, persistency and customer experience.
Payments regulation and controls within Financial Services.
AI & Digital Platforms
Delivering AI-enabled products or digital capabilities.
Working with Azure-based solutions and cloud technologies.
Bringing innovative technologies into regulated environments while balancing customer, risk and regulatory considerations.
While we are particularly interested in candidates with these skills, all relevant experience will be considered. Even if you don't meet every single requirement, we encourage you to apply. We are dedicated to building a diverse and inclusive workplace, and your unique experiences and perspectives could be a great addition to our team.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging
We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
#DigitalCareers
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Royal London is a purpose-driven mutual. Our Purpose, ‘Protecting today, investing in tomorrow. Together we are mutually responsible’, defines the impact we want to have. It shapes what we do on behalf of our members and customers, financial advisers, our colleagues and the communities in which we operate. Our People Promise is our collective commitment that our workplace will be inclusive, responsible, enjoyable and fulfilling where all colleagues can thrive and experience a sense of belonging. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
Our inclusive values and people promise are core to who we are and how we work. It’s good for our people, and good for our customers too, because with an inclusive workplace and a diverse workforce we will reflect our members, customers and communities to deliver the best outcomes.
We celebrate and value different backgrounds and cultures across our organisation. Our diverse people and perspectives give us a range of skills which are recognised and respected– whatever their background.
Workplace Initiatives
Program for parents returning to work after Parental Leave? |
No |
Leadership development programmes? |
Yes |
Mentoring programmes? |
Yes |
Coaching programmes? |
Yes |
Employee-led diversity networks? |
Yes |
Internal women’s networking groups? |
Yes |
Open to discussing flexible work arrangements at interview stage? |
Yes |
No. of weeks paid maternity leave at full salary: |
26 weeks (followed by 13 weeks half pay) |
Minimum weeks tenure required to be eligible for paid maternity leave: |
Open to all regardless of length of service |
No. of weeks paid paternity leave at full salary: |
4 weeks |
Minimum tenure required to be eligible for paid paternity leave: |
Open to all regardless of length of service |
Gender pay gap reporting information 2022: |
|
Mean pay gap: |
35.3% |
Median pay gap: |
33.9% |
Mean bonus gap: |
70.4% |
Median bonus gap: |
48.5% |
Signatory of the UK Women in Finance Charter? |
Yes |
Targets to raise the number of women in leadership? |
Yes |
Targets to raise the number of BAME individuals in leadership? |
No |
Listed in the Bloomberg Diversity & Inclusion Index? |
No |
Graduate Programmes
We have a number of graduate programmes designed to deliver technical experts and future leaders.
Royal London Career Confidence programme
Our hybrid programme focuses on equipping you to feel empowered in your career and supported to explore new opportunities as they arise.
Apprenticeships
We offer a wide range of Apprenticeships that are targeted at both new joiners and existing colleagues.
Inclusion
We promote an inclusive culture at Royal London and have a range of inclusion networks for our colleagues to get involved with.
Our Women's Network is a community that celebrates and supports its members, helps everyone to learn more and inspires all of us to aim higher. Confidence and development are strong themes here and our events focus on three key areas of team working, finance, and wellbeing. There are two sub-groups to the Women’s Network – Women in Technology and our Periods and Menopause Group – focused on actions such as supporting over 20 new Periods and Menopause champions and launching guidance and training for leaders.