Senior Delivery Engineer in DIGITAL WORKPLACE

Senior Delivery Engineer

An opportunity has arisen for a Microsoft Teams and M365 Specialist to join the M365 team on a 9-month fixed-term contract.

The role sits within the wider Digital Workplace domain, which delivers and supports collaboration, productivity and information management services across the Bank. The successful candidate will provide hands-on administration and third-line support for Microsoft Teams, with particular focus on Teams Phone, meeting rooms, service quality and policy management. They will also help maintain related Microsoft 365 services, including licensing, SharePoint Online, Loop, apps and Copilot, according to team priorities.

We want to make more of the technology that we have and explore opportunities to use it in new ways to make the Bank more effective. This role suits someone who enjoys resolving complex service issues, working with colleagues across technical teams and improving the reliability of everyday collaboration tools.

A day in the role

A typical day could start with a team stand-up to agree support priorities and planned changes. You might investigate a Teams calling issue using the Teams admin centre and Call Quality Dashboard, check the health of meeting-room devices and their resource accounts, or work with colleagues to resolve a licensing or sign-in problem. Later, you could review a Teams policy or app request, raise a controlled change, update a support article and coordinate with Microsoft or another technical team on an incident. You would balance responsive support with improvements that make the service easier to operate.

• Administer and support Microsoft Teams, including teams and channels, meetings, apps, user settings and associated policies.
• Support Teams Voice and telephony services, including user enablement, calling configuration, licensing and troubleshooting, working with relevant service owners and suppliers where required.
• Administer and troubleshoot Microsoft Teams Rooms and meeting-room services, including device health, resource accounts, licensing, sign-in and calendar integration.
• Use the Teams admin centre, Call Quality Dashboard, Service Health dashboard and other available diagnostics to investigate call and meeting quality, identify trends and coordinate remediation.
• Investigate and resolve third-line incidents, problems and service requests across Teams and other Microsoft 365 services; escalate effectively to Microsoft and other teams.
• Manage and assess Teams meeting, messaging, calling and app policies, implementing approved changes through the Bank's change-control processes.
• Support related Microsoft 365 administration where needed, including user licensing, Microsoft 365 apps, Loop workspaces, Copilot Agents lifecycle, and Copilot access.
• Document configurations, operational procedures and fixes; share knowledge with first- and second-line colleagues and identify service improvements.

Minimum Criteria

• We're looking for someone who has the following key skills and experience:
• Hands-on experience administering and troubleshooting Microsoft Teams in an enterprise environment, including Teams voice/telephony and Teams Voice.
• Experience administering and supporting Teams meeting rooms, including devices, resource accounts and licensing.
• Experience managing Teams and M365 policies, including meeting, messaging, calling or app policies, and applying changes in a controlled environment.
• Strong diagnostic, documentation and communication skills, with experience supporting business-critical services and working across technical teams.

Essential Criteria

• We are interested in hearing from candidates who have the following capabilities:
• A methodical approach to third-line incident and problem investigation, including gathering evidence, communicating impact and escalating appropriately.
• Ability to work with service desk colleagues, identity, networking, security, workplace technology and suppliers to resolve cross-service issues.
• Understanding of Microsoft 365 identity, licensing and access dependencies relevant to Teams users and meeting rooms.
• Ability to plan, test, document and implement service changes while considering security, governance, user impact and supportability.
• A proactive approach to service improvement, knowledge sharing and maintaining clear support documentation.

Desirable Criteria

• It would also be beneficial, but not necessary, to have experience in some of the following:
• Microsoft Loop administration, workspace access or retention-related changes.
• Microsoft 365 Copilot licensing and access, Teams apps or agent administration.
• Microsoft Copilot Agents governance and administration, including publication and lifecycle management.
• PowerShell for Microsoft Teams or Microsoft 365 administration and reporting.
• Knowledge of Microsoft Purview or information governance.
• Working in a regulated or highly governed environment, including IT service management and change control.
• Relevant Microsoft 365 or Microsoft Teams certifications.

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

From 1st October 2026, we expect all our colleagues to spend a minimum of 50% of their working time in the office per month. This is to capitalise on the benefits of working together in person across teams, while maintaining the flexibility offered by home working. Subject to that minimum requirement, individuals and managers should work together to find what works best for them and their team.

Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.

The Bank values diversity and inclusion - we want to reflect the society we serve better, we want the best people to work for us and we want our workplace to be inclusive. We value all forms of diversity, including but not limited to age, disability, ethnicity, gender, gender identity, race, religion and sexual orientation. One way we support diversity and inclusion is through our staff run networks.

We are fully committed to having a diverse and inclusive working environment, and are open to considering how the role might be carried out with flexible working.

Salary and Benefits

We encourage flexible working, part-time working, and job-share arrangements. Part-time salary and benefits are pro-rated as appropriate.

Leeds salary: £37,120 - £42,210

The benefits package currently includes:

- A non-contributory, career-average pension, currently providing a guaranteed retirement benefit of 1/80th of annual salary for every year worked. Through the flexible benefits programme, there is an option to increase accrual to 1/65th or decrease it to 1/105th in exchange for salary. The Bank may vary standard accrual rates and dial-up or dial-down rates, or withdraw the dial-up and dial-down options, at any time.

- A discretionary performance award based on the current award pool.

- An 8% benefits allowance, which can be taken as salary or used to purchase flexible benefits.

- 26 days' annual leave, with the option to buy up to 12 additional days through flexible benefits.

- Private medical insurance and income protection.

Flexible Working

This role is open to flexible working patterns, which may include:

- Adapting your calendar to accommodate personal commitments, such as school runs, exercise, or appointments.

- Spreading the 50% in-office attendance expectation across the month to accommodate different working patterns.

- Working from abroad, subject to approval and policy.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice.

The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.

The Application Process

Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

The assessment process will comprise of two interview stages. (Amend and add brief details if relevant, such as interview/assessment dates or process for your specific role)

This role closed on 23rd October