Pension Insurance Corporation
London, UK
We are seeking an IT Service Desk Analyst to join our IT Production Services team, providing responsive, high-quality support across the business. This is a varied, hands-on role covering phone, ticketed, walk-up and desk-side support, ideal for someone early in their career who thrives in a fast-moving environment and wants to build a broad foundation in end-user IT support. Responsibilities: Provide first- and second-line IT support across hardware, software, applications, and infrastructure, delivering excellent customer service through multiple support channels. Diagnose and resolve IT incidents and requests, working collaboratively with cross-functional teams and maintaining accurate support documentation. Manage end-user devices and IT assets, including provisioning, tracking, and recovering laptops, desktops, and peripherals. Take ownership of continuous professional development and support on-site operations through a rotating shift pattern covering...